Customer Service Executive

Supervising a team of customer support professionals. - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Creating procedures and policies for effective customer service. - Planning how to train customer support professionals. - Standardizing the customer service delivery of an organization. - Tracking...

Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. Responding to customer inquiries accurately and...

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team....

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team....

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made...

A Customer Service Representative is the first point of contact for any customer who has a question or an issue with a product or service the company sells. Listen to customer concern's, issues and questions. Resolve customer concern's and answer the customer questions to your best ability. Strong listening, Communicating and customer service skill **Job...

Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner. Resolve product or service problems by clarifying customer complaints, determining the cause, selecting the best solution, and following up to ensure resolution. Process orders, forms, applications, and requests accurately. Maintain a deep understanding of...

Answering incoming phone callsResponding to customer emails and online chatFulfilling customer requestsProviding customer supportSelling the company's productsPromoting company newsUsing computer systems to record conversation detailsUpdating customer recordsHandling service issuesActing as the first point of contact for many customersResolving highly...

1 Minimum office attendance should be 95%. 3 Check vehicle history at the time of calling to customer. 4 Rescheduling to customers for their non-confirmation. 5 Call customer as per calling script for N-7th day. 6 Incoming call to be register as an appointment customers. 7 Communication with Non Contactable Customers. 8 Information of Service Estimate...

Build sustainable relationships of trust through open and interactive discussion - Provide accurate, valid and comprehensive information by using the right methods/tools - Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution - Work with Project Management Team to create resolutions and communicate...