Customer Service Executive

3 days ago


PimpriChinchwad Maharashtra, India Thinkitive Technologies Private Limited Full time

Supervising a team of customer support professionals.
- Monitoring the entire customer service process.
- Resolving customer issues brought to your attention.
- Creating procedures and policies for effective customer service.
- Planning how to train customer support professionals.
- Standardizing the customer service delivery of an organization.
- Tracking the work of every customer service representative in the team.
- Performing quality assurance surveys with customers.
- Conveying customers’ feedback to the team.
- Ability to empathize with customers.
- Utmost patience while dealing with angry and agitated customers.
- Ability to respect every customer.
- Fast and efficient problem-solving skills.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹26,000.00 - ₹29,862.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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