Urgent Hiring Customer Service Representative:

2 days ago

PimpriChinchwad Maharashtra, India Hiphonic Pvt Ltd Full time

Build sustainable relationships of trust through open and interactive discussion
- Provide accurate, valid and comprehensive information by using the right methods/tools
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Work with Project Management Team to create resolutions and communicate them to customers in a timely fashion
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Be the primary point of contact in managing the recruitment of healthcare professionals and consumers panels
- On a daily basis, respond to customer questions, support tickets, phone calls
- Develop customer knowledge database
- Work with IT Team to improve member profile database
- Execute strategies for panel retention and engagement
- Continuously audit panel members, profiles, to eliminate fraudulent registrations or responses
- Execute verification process on the daily basis

**Job Requirements**
- Exceptional communication and organizational skills
- Demonstrated customer support / client service experience
- Strong phone administration skills and active listening capabilities
- Demonstrated proficiency with MS-Office products, Google Workspace
- Customer orientation and capacity to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Experience with Zendesk preferred
- Bachelors degree, references, and background check are required

**Job Types**: Full-time, Fresher

**Salary**: ₹19,000.00 - ₹32,500.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 7385963852

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