
Customer Care Services
1 day ago
1 Minimum office attendance should be 95%.
3 Check vehicle history at the time of calling to customer.
4 Rescheduling to customers for their non-confirmation.
5 Call customer as per calling script for N-7th day.
6 Incoming call to be register as an appointment customers.
7 Communication with Non Contactable Customers.
8 Information of Service Estimate Cost to customer.
9 Information of Service Facility to customer like PIT STOP/Pick and Drop.
10 Appointment Confirmation call N-1 day.
11 Service Advisor allocations.
12 Preparation of daily appointment list on N-1day and Share to SM/CRM/PARTS/Security.
13 No Show Customer follow up and rescheduling.
14 Maintaining of all required reports as per care 2.0 Sop Process like. Calling & appointment register/Daily SDR monitoring/SA Allocations/Pick and drop register.
15 Co-ordination with Pick and Drop drivers.
16 Maintaining all details and records of pick and drop process.
17 Maintaining the KPI's as per the Care 2.0 target for SDR,P&D.
18 Daily reporting to CRM and share calling report in official what sup group
Pay: ₹14,000.00 - ₹18,000.00 per month
Work Location: In person
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