Customer Support Associate
19 hours ago
Responsibilities:
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
**Requirements**:
- Experience as a Customer Support Specialist or similar CS role
- Patient
- Good communication and Convincing skill
- Active Approach towards learning new things.
**Salary**: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Leave encashment
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Navi Mumbai - 400706, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 82910 15626
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