Customer Success Supervisor

2 weeks ago

Kharadi Pune Maharashtra, India DominanceTech IT Solutions Pvt Ltd Full time

**Job description**

**Overview**:
We are a 20+ years-old technology company with offices in the US and India, providing Business Intelligence solutions to hundreds of hotels and resorts around the world. Our clients are primarily high-end hotels and resorts who provide their guests with exceptional service, and we expect our employees to provide that same level of service to our customers.

We are currently seeking a supervisory role to assist our Executive team in supporting our growing team of Customer Success Agents with the core responsibility of helping both new and existing customers realize their BI goals.

**Company Culture**:
We foster an informal and friendly culture - we try to treat our co-workers with kindness, consideration, and respect regardless of how busy our day is. Our constant goal is to provide clients and partners with white-glove service.

**Position Summary**:
Your responsibilities will also include every day scrum calls/meeting, assisting in the documentation of meetings/issues related to new/existing support issues, creating support triage for tier 1 to 3 support team members, making sure team is following triage with no concerns to solve day to day issues, managing support items and distributing tasks to leads/team members and other corporate initiatives.

If you are detail oriented, enjoy a fast pace, can multi-task, and have excellent written and verbal skills, we want to talk to you
- Knowledge of Scrum master
- Strong written and verbal communication skills
- Build relationships between customers and the support team
- Organize, attend, and document stakeholder meetings
- Document and follow up on important actions and decisions discussed in company meetings
- Gather information for meetings and present it in a professional, organized, and concise way
- Attention to detail is a must
- Ability to manage multiple responsibilities and still perform at a high level
- Maintains a positive “can-do” attitude
- Ability to work well as part of a team and independently
- Ability to use time productively, maximize efficiency, and meet challenging work goals
- Experience in hospitality industry (Finance, Revenue Management, F&B, Spa, Group Planning) is a plus

**Employment Type - **Full-time (Mon - Fri)

**Travel - **Occasional travel

**Industry - **BI Software and Hospitality

**Job Functions - **Industry Knowledge**, **Managing Expectations, Strategic Planning, Time Management, Team Shift schedule Master, Relationship Management, Persuasiveness, Creative Thinking

Pay: ₹1,200,000.00 - ₹2,400,000.00 per year

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Evening shift
- Flexible shift

Ability to commute/relocate:

- Kharadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have knowledge of Scrum Master?
- What is your total experience in Hospitality Industry?

**Experience**:

- supervisory: 1 year (preferred)

  • Customer Success Executive

    1 week ago

    Kharadi, Pune, Maharashtra, India Unbound B2B Full time

    **Key Responsibilities**: - Understand customer requirements - Conduct regular check-ins and reviews with customers to ensure satisfaction. - Work closely with internal teams - Sales, Ops, QA etc. - Maintain accurate customer records and notes in excel or CRM tools. - Escalate any major issues or red flags to the appropriate teams. **Key Requirements**: -...

  • Customer Success Associate

    6 days ago

    Kharadi, Pune, Maharashtra, India Inifinserve IT Solution Full time

    We are hiring **Customer Success Associates** to connect with interested leads and help them choose the right insurance products. This is a **domestic, outbound voice process** role. **Key Responsibilities**: - Call and assist potential customers with insurance product details - Explain benefits and help them choose the right plan - Maintain excellent...

  • Hvac Site Supervisor

    2 weeks ago

    Kharadi, Pune, Maharashtra, India Simplyfyd Solutions Full time

    **Job description: - ** Site Supervisor. **Location**: Kharadi, Pune HVAC site supervisor with 1 to 3 years of successful Project experience in the HVAC Project industry. - Technical expertise - Understanding & implementing project work processes, with item description based on drawings. - Prepare and maintain comprehensive project documentation. -...

  • Customer Success Advisor

    1 week ago

    Kharadi, Pune, Maharashtra, India Growinity Solutions LLP Full time

    Customer Success Advisor Location - Kharadi, Pune Shifts - Rotational Shifts (Day shift for Females until 9 PM, Rotational for males, last logout 2 AM) 6 days working (Rotation week offs) Immediate Joining. Requirements: - Excellent communication in both English and Hindi. - Graduate in any field. - Undergraduate with excellent communication skills. -...

  • Customer Success Associate

    1 week ago

    Kharadi, Pune, Maharashtra, India Devdort Full time

    **Job Opening: Customer Success Associate** **Location: Pune, Maharastra** **Line of Business (LOB)**: Insurance **Work Mode**: Work From Office **Key Requirements**: - **Skillset**: - Excellent communication skills in both English and Hindi - No MTI (Mother Tongue Influence) or RTI (Regional Tone Influence) - Strong command over grammar and...

  • Customer Success Advisor

    6 days ago

    Kharadi, Pune, Maharashtra, India Growinity Solutions LLP Full time

    **Transcom - L1 Hiring** **Customer Success Advisor** **Location - Kharadi, Pune** **Salary - 28k CTC - 40k CTC** **Shifts - Rotational Shifts (Day shift for Females until 9 PM, Rotational for males, last logout 2 AM)** **6 days working (Rotation week offs)** **Immediate Joining.** **Requirements**: - Excellent communication in both English and...

  • Customer Success Associate

    7 days ago

    Kharadi, Pune, Maharashtra, India Nexus Jobs Full time

    Job Title: Customer Success Associate - L1 Company: PhonePe Location: Kharadi, Pune Key Responsibilities: Handle customer queries and provide excellent support. **Requirements**: Excellent communication in English and Hindi, free from MTI/RTI. Insurance experience and sales acumen are a plus. **Salary**: ₹28,500 - ₹40,000 CTC Shift: Rotational...

  • Customer Success Specialist

    2 days ago

    Kharadi, Maharashtra, India ALLTAKE ITES PVT LTD Full time ₹ 3,00,000 - ₹ 3,50,000 per year

    Job Title: Customer Success Specialist - B2B Lead GenerationNature of Job: WFO onlyDepartment: OperationsKey Responsibilities:Client Relationship Management:· Develop and maintain strong, long-term relationships with clients.· Serve as the primary point of contact for clients and act as their advocate within the company.Campaign Strategy and Planning:·...

  • Customer Success Associate

    2 weeks ago

    Kharadi, Maharashtra, India MAVEN SOURCES BUSINESS solutions Full time ₹ 2,40,000 - ₹ 3,72,000 per year

    JOB DESCRIPTIONLocation: Kharadi, PuneOn-site: Yes (Work from Office)Profile Name: Customer Success AssociateDepartment: Insurance – Health, Motor & LifeNature of Account: DomesticSalary: • • Freshers: ₹20,000 – ₹25,000 CTC Experienced: Up to ₹31,000 CTCQualification: Graduate (any discipline) Experience: Freshers and experienced candidates...

  • Customer Supervisor

    22 hours ago

    Pune, India Urbanroof Pvt. Ltd Full time

    We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain...