Customer Supervisor

7 hours ago


Pune, India Urbanroof Pvt. Ltd Full time

We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records, and communicate promotional offers to customers.

Customer Service Supervisor Responsibilities:

- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Managing cashier coverage and customer flow to ensure proficient customer service.
- Monitoring and authenticating returns, exchanges, and voids.
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies, and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.

Customer Service Supervisor Requirements:

- High school diploma, GED, or suitable equivalent.
- 2+ years of work experience in a similar position.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills.
- Proficient standard office equipment skills.
- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Excellent phone etiquette.
- Outstanding organizational skills.
- Available to work shifts.

**Salary**: ₹450,000.00 - ₹680,000.00 per year

Schedule:

- Fixed shift

Ability to commute/relocate:

- Pune, Pune - 411041, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Sales: 4 years (preferred)

Shift availability:

- Day Shift (preferred)



  • pune, India Randstad Full time

    Position- Customer Handling Supervisor ( KAM )Location: Nigdi Pune Qualification- Any Graduate Job Responsibilities:Customer Relationship Management:Act as the primary point of contact for customers, ensuring their queries and issues are handled promptly and professionally.Basic computer MS word Excel, PowerPoint skills and mail chat Data maintenance MIS...


  • Pune, India Inducare Pharmaceutical & Research Foundation Full time

    **We at Inducare Pharmaceutical & Research Foundation set up a Public testing laboratory and manufacturing facility for oral solid dosage and external preparations at G-32 MIDC Jejuri, Dist. Pune 412303 has facilities for microbiological testing, instrumentation, testing stability Testing, wet laboratory, etc.** **Job Title: Wearhouse...

  • Warehouse Supervisor

    2 weeks ago


    Pune, India White Force Full time

    Job description Hub Supervisor/warehouse Supervisors  Plan Manpower as per the tonnage. Cross verification of stock received from FC should be done. Monitoring loading patterns and ensuring minimal damages. Looking after morning dispatch. Tracking DH(Delivery Hero) performance and publishing hourly reports. Post completion of all the trips goods...


  • Pune, India White Force Full time

    Job description Hub Supervisor/warehouse Supervisors  Plan Manpower as per the tonnage. Cross verification of stock received from FC should be done. Monitoring loading patterns and ensuring minimal damages. Looking after morning dispatch. Tracking DH(Delivery Hero) performance and publishing hourly reports. Post completion of all the trips goods...


  • Pune, India Auto Steel and Rubber Industries Full time

    Oversee and coordinate the daily activities of production personnel to ensure efficient and safe production of rubber molded products to customers specifications. The Production Supervisor will report to the Sr. Supervisor | Asst. Manager - Production - High school diploma or equivalent required; bachelor's degree in engineering or related field preferred -...

  • Kitchen Supervisor

    2 weeks ago


    Pune, India PACIFIC PLACEMENTS AND BUSINESS CONSULTANCY PVT LTD Full time

    As a Kitchen Supervisor you will be responsible for**:Assisting with the preparation and serving of all meals and beverages to customers**. Ensuring that the kitchen and service areas are clean and tidy. Ensuring health and safety regulations are followed. The Kitchen Supervisor will be an assistant to the Sous Chef and Chef de Cuisine. They will ensure...

  • Sales Supervisor

    5 days ago


    Pune, Maharashtra, India MANTE DEVELOPERS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionInclude Okta Health by Hue Logics in your practice to streamline care and enhance patient outcomes. Deliver personalized, goal-driven therapy that keeps your patients engaged and on track.Role DescriptionThis is a full-time, on-site role located in Pune for a Sales Supervisor. The Sales Supervisor will be responsible for day-to-day...

  • Shop Supervisor

    2 days ago


    Hinjewadi, Pune, Maharashtra, India TIES Full time

    Job=Shop Supervisor Qualification - Be/Diploma/Bsc/Bcom Experience - 6 months to 1yr Location - Phase 2, Hinjawadi Salary Range - 20,000 to 30,000 A store supervisor's job is to oversee the day-to-day operations of a store, including managing staff, inventory, and customer service. They may also be responsible for training and developing staff, and...

  • Design Supervisor

    2 weeks ago


    Pune, Maharashtra, India ANAND IMPEX Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionANAND IMPEX is a leading manufacturer and exporter of turnkey powder coating plants, liquid paintshops, and material handling systems. We specialize in providing fully automatic customized lines for all of your product coating and painting needs. Our solutions ensure efficiency and precision in every application, catering to the unique...

  • Supervisor

    2 days ago


    Viman Nagar, Pune, Maharashtra, India GM Infotech Full time

    **Job Title: Supervisor** **Experience: 2 - 3 years** **Location: Pune** **Key Responsibilities**: - Team Supervision: Lead and motivate front-line staff, assign tasks, and monitor performance to ensure smooth and efficient operations. - Customer Service Management: Ensure high-quality customer service by resolving guest complaints and addressing issues...