Customer Success Executive

1 week ago


Kharadi Pune Maharashtra, India Unbound B2B Full time

**Key Responsibilities**:

- Understand customer requirements
- Conduct regular check-ins and reviews with customers to ensure satisfaction.
- Work closely with internal teams - Sales, Ops, QA etc.
- Maintain accurate customer records and notes in excel or CRM tools.
- Escalate any major issues or red flags to the appropriate teams.

**Key Requirements**:

- Bachelor’s degree or equivalent.
- 1-3 years of experience in a customer-facing role (Customer Success, Account Management etc.)
- Strong communication and relationship-building skills.
- Familiarity with CRM tools (e.g. HubSpot) is a plus.
- Ability to handle multiple clients and priorities effectively.

**Job Types**: Full-time, Permanent

Pay: ₹350,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Monday to Friday
- US shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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