Customer Success Executive
1 week ago
**Key Responsibilities**:
- Understand customer requirements
- Conduct regular check-ins and reviews with customers to ensure satisfaction.
- Work closely with internal teams - Sales, Ops, QA etc.
- Maintain accurate customer records and notes in excel or CRM tools.
- Escalate any major issues or red flags to the appropriate teams.
**Key Requirements**:
- Bachelor’s degree or equivalent.
- 1-3 years of experience in a customer-facing role (Customer Success, Account Management etc.)
- Strong communication and relationship-building skills.
- Familiarity with CRM tools (e.g. HubSpot) is a plus.
- Ability to handle multiple clients and priorities effectively.
**Job Types**: Full-time, Permanent
Pay: ₹350,000.00 - ₹600,000.00 per year
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Monday to Friday
- US shift
Supplemental Pay:
- Commission pay
- Performance bonus
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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