Customer Success Specialist

Job Title: Customer Support Specialist

Work Type: WFO only

Nature of Job: Full-time Permanent

Shift: Rotational Shift (3pm-12am / 4pm-1am)

Requirement: Preferred Female candidate only

Key Responsibilities:

1. Client Relationship Management:

· Develop and maintain strong, long-term relationships with clients.

· Serve as the primary point of contact for clients and act as their advocate within the company.

1. Campaign Strategy and Planning:

· Collaborate with clients to understand their lead generation goals and objectives.

· Work with internal teams to develop lead generation strategies and plans tailored to each client's needs.

1. Campaign Execution and Management:

· Oversee the successful implementation of lead generation campaigns.

· Monitor campaign performance and make necessary adjustments to meet or exceed client expectations.

· Ensure that campaigns are delivered on time and within budget.

1. Data Analysis and Reporting:

· Analyse lead generation data to provide insights and recommendations to clients.

· Create regular performance reports and conduct meetings with clients to review results.

1. Client Training and Support:

· Provide training and support to clients on the use of lead generation tools and platforms.

· Address client inquiries and resolve any issues in a timely manner.

1. Client Retention and Upselling:

· Identify opportunities for upselling additional services or expanding current campaigns.

· Develop strategies to increase client retention rates.

1. Feedback and Improvement:

· Gather client feedback and insights to continually improve lead generation services.

· Collaborate with the product and sales teams to address client needs and develop new solutions.

Qualifications:

· Bachelor's degree in Business, Marketing, or a related field (Master's degree is a plus).

· Strong communication and interpersonal skills.

· Data-driven with the ability to analyse and interpret campaign performance data.

· Knowledge of lead generation tools and platforms.

· Exceptional problem-solving and project management skills.

· High level of customer focus and dedication to client satisfaction.

· Ability to work independently and as part of a team.

· Excellent organizational and time management skills.

· Adaptability and willingness to learn and stay updated on industry trends.

ABOUT COMPANY:

Alltake, a New York-based B2B marketing agency, specializes in a myriad of B2B marketing services focused on boosting SaaS companies 'outreach. Our marketing pros ace demand gen which enables them to devise, administer and efficiently execute customized marketing strategies as per client requirements. We collaborate with SaaS brands, agencies, and organizations – big and small to catch on to their marketing goals and accordingly play our role in amplifying their customer reach and growth.

With its forte in B2B content marketing, B2B paid media, and other tactics like a combination of editorial and advertorial activities, Alltake has always abided by its customer-centric approach and shall continue to do so. As a result, each marketing strategy we formulate aligns with the visions of our clientele rather than following a generic approach.

Alltake Solutions is a D-U-N-S Registered organization that has come a long way since its foundation in 2014 to become one of the leading and most reliable firms in the global B2B arena. Over the years, we have developed our own distinctive way of providing value in the form of marketing ROI to demand gen professionals and similar stakeholders worldwide, and we shall upgrade the same as new marketing trends come into being.

Website:

Job Types: Full-time, Permanent

Pay: Up to ₹420,000.00 per year

Benefits:

• Health insurance

Application Question(s):

• Are you comfortable with rotational shift? (US/UK)
• Are you comfortable commuting to the job location on your own?
• Are you comfortable with an on-site opportunity? (WFO only)
• How many years of relevant experience do you have with B2B?

Work Location: In person