Customer Success Executive

**Title**: Strategic Customer Success Executive

**Location**: Pune

**Job Type**:Full-time

**Experience**: Mid-Senior Level

**Company Description**

kwiqreply is a WhatsApp Business API platform and one of the products of Khairnar Technologies that provides a shared inbox to all team members and helps businesses communicate with their customers effectively on WhatsApp. Our platform offers features like Automated Messages, Integration with Chatbots and more to ensure customer satisfaction and retention.

**About the Role**

We are seeking a Customer Success Executive for our Pune office. This is a full-time on-site role that involves ensuring customer satisfaction and retention, analyzing customer needs and trends, providing customer support, and managing customer accounts. In addition, the Customer Success Executive will work to anticipate customer concerns or challenges proactively and implement or create best practices to address them.

**Qualifications**
- Customer Satisfaction and Customer Retention skills
- Customer Support experience to respond to customer queries and resolve issues
- Account Management skills including ability to manage multiple customer accounts with high accuracy
- Excellent written and verbal communication with customers and team members
- Ability to work in a collaborative and fast-paced environment
- Bachelor's degree in Business Administration, Marketing or related field
- Develop strong relationships with Executive-level customers and internal stakeholders to facilitate effective communication, influence outcomes, and drive change management.
- Create a meaningful customer experience for our most valuable customers by having a clear understanding of and objectives to create a mutual success plan that align with the company's goals and values.
- Understand business trends, metrics, and performance indicators, and use data-driven insights to innovate and improve customer experiences and outcomes
- Play a key role onboarding high value accounts, identifying the best path to value and adoption
- Deliver desired outcomes by ensuring the customer is adopting the best practices that kwiqreply and its product has to offer.
- Responsible for planning and implementing retention and adoption strategies around lifecycle management and expected outcomes
- Ensure any customer issues are resolved quickly and act as the escalation point by owning the customer's issue through to resolution
- Ability to manage, coordinate, and facilitate project management in conjunction with the customer to achieve customer success milestones
- Champion innovation by sharing industry thought leadership and new ways your customers can use kwiqreply to advance and evolve their transformation.

This job description is not all-inclusive. In addition, kwiqreply reserves the right to amend this job description at any time. kwiqreply is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Being a Startup we thrive on a startup spirit that allows our employees to jump in and help build new areas of business and improvements based on their own interests and take an active role in the growth of the company.

**Salary**: ₹300,000.00 - ₹400,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 2 years (required)

Ability to Commute:

- Viman Nagar, Pune, Maharashtra (required)

Ability to Relocate:

- Viman Nagar, Pune, Maharashtra: Relocate before starting work (required)

Work Location: In person