Customer Support Executive

5 days ago


Viman Nagar Pune Maharashtra, India Rightways Air Logistics, Pvt Ltd Full time

**Customer Support Executive Job Description Template**

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

**Customer Support Executive Responsibilities**:

- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Customer Support Executive Requirements**:

- A bachelor’s degree in administration or a related field.
- A minimum of **6 Months** experience.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills (Excel knowledge is must)
- Knowledge of mediation and conflict resolution techniques is preferable.

Pay: ₹14,000.00 - ₹15,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Logistics: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person



  • Viman Nagar, Maharashtra, India Rightways Air Logistics Private Limited Full time ₹ 2,04,000 - ₹ 4,20,000 per year

    Company DescriptionRightways Air Logistics Pvt Ltd is an established company in the field of Express Air Logistics services. With 34 strategically located branch offices across India, we provide dedicated route vehicles, communication systems, technological support, and ground and airport coordination to ensure efficient and prompt delivery of shipments.Role...


  • Viman Nagar, Pune, Maharashtra, India happy square outsourcing company Full time

    **ESSENTIAL DUTIES AND RESPONSIBILITIES**: 1. Ensure timely revert to client queries /issues within a specified TAT 2. Meet the customer satisfaction goals and handle customer escalation wisely 3. Maintain accurate records and document all customer escalation, queries, and discussions 4. Manage the admin-related queries and work **EDUCATION AND/OR WORK...


  • Viman Nagar, Maharashtra, India SamvadSocial Technologies Pvt Ltd Full time ₹ 4,04,000 - ₹ 5,36,000 per year

    Job Description:Customer Support Specialist(Mandatory Experience in International Retention Process)Manage inbound and outbound customer calls in a timely manner.Ability to understand the customers' needs and articulate a solution.Research every issue and provide solutions to them.Ability to explain features and benefits without using scripts.Build strong...


  • Viman Nagar, Maharashtra, India HTI Manpower Outsourcing pvt. Full time ₹ 2,16,000 - ₹ 2,88,000 per year

    Customer Service Associate – Airlines & Aviation BPOLocation: Pune | Employment Type: Full-TimeRequirements:Minimum HSC / Graduate in any disciplineExcellent communication skills in EnglishExperience in customer service (aviation/BPO preferred)Strong problem-solving and customer-handling skillsShift & Salary:Domestic: 24/7 rotational | ₹18000 in-hand +...


  • Viman Nagar, Pune, Maharashtra, India IGT Solutions Full time

    **Job Title: Customer Support Associate** **Location: Pune** **Role Overview**: As a Customer Support Specialist, you will be the first point of contact for our customers. You’ll provide solutions to their inquiries, troubleshoot issues, and ensure a seamless experience. This role is perfect for someone with excellent communication skills, a...


  • Viman Nagar, Maharashtra, India SamvadSocial Technologies Pvt Ltd Full time ₹ 4,20,000 - ₹ 5,40,000 per year

    Customer Support Specialist(Mandatory Experience in International Retention Process)Manage inbound and outbound customer calls in a timely manner.Ability to understand the customers needs and articulate a solution.Research every issue and provide solutions to them.Ability to explain features and benefits without using scripts.Build strong relationships with...


  • Viman Nagar, Pune, Maharashtra, India IATOCS PVT LTD Full time

    **Company**: VOWS World **Location**: work from office vimanagar Pune **Job Type**: Full-Time **Shifts**: Rotational (Morning, Afternoon, Evening, Night) **Weekends**: Availability Required (with a weekday off rotation) **Key Responsibilities** - Handle **inbound and outbound calls** to assist customers with queries, follow-ups, and service feedback. -...

  • SEO Executive

    7 days ago


    Pune, India Technical Support Executive Full time

    Urgent Digital Marketing Intern Recruitment. IT WEB SERVICES looking for a talented individual to join our team as a SEO Executive. In this role, you will be responsible for developing, executing, and managing innovative SEO campaigns to support both Consumer and Enterprise businesses. This role will work cross-functionally among different teams,...


  • Viman Nagar, Pune, Maharashtra, India ManyFits Full time

    Mega Hiring For domestic Process "Job Alert: Customer Support Executive (Voice) - pune Join our MNC team in pune for Indigo Airline Process! Requirements: - Excellent communication skills (written & verbal) - Flexible with 9-hour rotational shifts - Immediate joiners only Benefits: - Salary: ₹- 2.00 CTC - One-way cab facility - Night shift allowances...


  • Viman Nagar, Maharashtra, India 4a46ba76-ffcd-459b-8fae-8ba6f7acaf9c Full time ₹ 4,80,000 - ₹ 12,00,000 per year

    Knoxed is a leading online retailer of media and electronic accessories. We design, manufacture, retail and support our own range of cables, HD products and devices. OurHeadquarters are based in the UK, but our global operations also rely on our offices in Berlin (Germany), Pune (India), Hong Kong and China.We are a fast-growing company and require...