Customer Support Executive

2 days ago

Viman Nagar Pune Maharashtra, India Rightways Air Logistics, Pvt Ltd Full time

**Customer Support Executive Job Description Template**

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

**Customer Support Executive Responsibilities**:

- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Customer Support Executive Requirements**:

- A bachelor’s degree in administration or a related field.
- A minimum of **6 Months** experience.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills (Excel knowledge is must)
- Knowledge of mediation and conflict resolution techniques is preferable.

Pay: ₹14,000.00 - ₹15,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Logistics: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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