Customer Success Executive
17 hours ago
**Customer Success Duties and Responsibilities**:
1) After Sale's service, taking care of existing customers.
2) Marking Rapport with customers by providing good service.
3) Ensuring 100% software usage
4) Problem solving on day today basis
5) Responsible for Renewal and upsell of the products to the existing customers.
**Requirements**:
- Experience as a Customer Success or similar CS role
- Familiarity with our industry is a plus
- Experience using MS Office.
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Ability to upsell & cross sell products & services.
Pay: ₹25,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
Application Question(s):
- what is your notice period?
- what is your current CTC in lacs annually??
- what is your expected CTC in lacs annually?
- Where do you stay in Pune?
**Experience**:
- Customer service: 1 year (preferred)
**Location**:
- Pune, Maharashtra (preferred)
Work Location: In person
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