Customer Relationship Executive

2 weeks ago

Kalbadevi Mumbai Maharashtra, India Silver Emporium Pvt Ltd Full time

**Job Summary**:
The Customer Relationship Executive is responsible for building and maintaining strong relationships with customers to ensure satisfaction and loyalty. This role involves handling customer inquiries, resolving complaints, and identifying opportunities to enhance customer engagement and business growth.

**Key Responsibilities**:

- **Customer Interaction**:

- Provide timely and accurate information regarding products, services, and policies.
- Handle customer complaints professionally, ensuring resolution and satisfaction.
- **Relationship Management**:

- Build and maintain strong, long-lasting relationships with customers.
- Conduct regular follow-ups to ensure customers are satisfied with the company’s offerings.
- Identify opportunities to upsell or cross-sell products and services.
- **Customer Feedback**:

- Gather customer feedback and share insights with the team to improve services and products.
- Monitor and measure customer satisfaction using surveys or other tools.
- **Problem-Solving**:

- Identify and address customer concerns promptly.
- Collaborate with internal teams to resolve issues effectively.
- **Reporting and Documentation**:

- Maintain accurate records of customer interactions, transactions, and feedback.
- Prepare and present regular reports on customer metrics and performance.
- **Compliance**:

- Ensure compliance with company policies and procedures.
- Maintain confidentiality of customer information.

**Required Skills and Qualifications**:

- **Educational Background**: Bachelor’s degree in Business Administration, Marketing, or a related field.
- **Experience**: 1-3 years of experience in customer service, relationship management, or a similar role.
- **Technical Skills**:

- Proficiency in CRM software and MS Office (Word, Excel, PowerPoint).
- Knowledge of the company’s products and services is an advantage.
- **Soft Skills**:

- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Problem-solving and conflict-resolution skills.
- Ability to work under pressure and handle multiple tasks simultaneously.

**Key Performance Indicators (KPIs)**:

- Customer satisfaction score (CSAT).
- Retention and loyalty rates.
- Number of customer complaints resolved.
- Upselling and cross-selling success rate.

**Preferred Traits**:

- Positive attitude and customer-centric approach.
- High level of empathy and patience.
- Proactive and self-motivated.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹22,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

Work Location: In person

**Speak with the employer**
+91 7023000387

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