Data Compliance and Support Coordinator

**Reports To**

Functional Manager - Immigration Support

**Status**

Regular Temporary
- Full-time Part-time

**Management Responsibility**

To ensure accurate data exists in Newland Chase’s Immigration systems.

**About Us**

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,500 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 25 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies.

CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients. CIBTvisas is the leading global travel visa service with unrivaled capability to obtain business and other travel visas for corporations and individuals worldwide in a fast, convenient

**Position Overview**

The Compliance and Support Coordinator role exists to ensure accurate data exists in Newland Chase’s immigration systems that will contribute to the business’s operational excellence. The incumbent will develop and maintain in-depth expertise of Newland Chase’s operations and support systems, in particular Immigo, and will provide a high quality support and data compliance service to internal clients.

**Duties and Responsibilities**

**IMMIGO SETUP & SUPPORT**
- Develop and foster deep understanding of the Immigo case management system
- Client on boarding/off boarding data transition
- Immigo questionnaire setup
- NC staff user profile setup
- Corporate sub user profile setup
- Sub user troubleshooting support
- Bulk company entity and contacts creation
- Ad hoc bulk data updating requirements
- Reviewing and coordination of client case management requirements
- Administrative tasks associated with projects (including company integrations)
- Provide ongoing Immigo technical support and assistance to staff
- Provide support to the Systems & Integration team, as required
- Actively promote efficient use of NC’s systems throughout the company

**IMMIGO DATA INTEGRITY REVIEW**
- Client on boarding/off boarding data review
- Case closure reviews
- Setting of permission level and department for NC staff
- Monthly NC staff user review
- Quarterly Sub user profile review (accuracy of permissions, and that sub users are being setup)
- Company setup auditing
- Quarterly company record review
- Quarterly Immigo case auditing
- Monthly GDPR compliance auditing
- IDesk and EDesk accuracy auditing
- Quarterly Client Survey exemption review
- SLA performance tracking review
- Reviewing and maintenance of Immigo reporting modules

**DRIVE PROCESS IMPROVEMENT**:

- Identifies opportunities for improving processes.
- Adheres to organizational expectations; creates objectives that align with SLA’s and KPI’s

**ADHERE TO COMPANY POLICIES**:

- Leads by example and complies with the company code of conduct and policies. Ensures consistency in adhering to company policies and procedures, uniformly and without exception.
- Maintains a culture of accountability through clear expectations and performance management.

**TEAMWORK**:

- Maintains a level of engagement and learning with team members resulting in enhanced performance.
- Coaches and develops new hires (if required). Mentors new hires to elevate their skills and expertise

**Education and Qualifications (E = Essential | D = Desirable)**
- Graduate level degree or equivalent (E)
- Results oriented and operates with a strong level of accountability
- Strong Excel skills & a proven love of and aptitude for technology (E)
- High standards and integrity coupled with excellent attention to detail and organisational skills (E)
- Proficiency/fluency of English language, spoken and written.
- Strong focus with exceptional interpersonal and communication skills; proactive approach to addressing and communicating issues, providing feedback and solutions.
- Ability to be flexible with scheduling based on business needs.
- Excellent time management and planning skills required (E)
- Immigration case management/immigration support experience (1-2 years) (D)
- Exceptional problem solving and analytical skills within a fast-paced environment with competing demands (E)
- Communicates both verbally and in writing clearly and accurately and adheres to client and firm confidentiality and privacy (E)
- Ability to work independently, as a member of a team and under supervision(E)
- Able to demonstrate a positive and flexible attitude to work, particularly new initiatives (E)

**Competencies**

The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback and evaluation process:

- Presenting and communicating Infor