Customer Support Executive

2 weeks ago

Noida Uttar Pradesh, India 10x Growth Accelerator Full time

Customer Support Executive (Blended Process - Chat 80% and Call 20%)
- ___________________________________

Answering the interview call is essential. If you can't commit, please don't apply.

You will receive a brief interview call within 3-5 days, so please stay alert.

If selected, you must attend a WALK-IN interview in Noida Sector 62.

Proficient or Excellent English & Confidence Required

Work Mode: Work From Office
- ____________________________

MAXIMUM BUDGET (Non-Negotiable): ₹25,000 CTC to ₹30,000 CTC

**Salary**:
Freshers: ₹25,000 CTC (In-hand: ₹20,000)
- ___________________________________

Position Type: Full-Time

Roles and Responsibilities:
Manage customer inquiries and issues through both chat (80%) and voice support (20%).

Provide outstanding customer service to ensure customer satisfaction and effectively resolve concerns.

Maintain a professional and courteous communication style in both English and Hindi.

Accurately record customer interactions and escalate complex issues when necessary.

Adapt to various customer interactions and handle them efficiently in a fast-paced environment.

**Requirements**:
Skills: Strong communication skills in English and Hindi, clear speaking voice, and ability to pass Versant-5 or an equivalent assessment.

Qualification: Graduation in any discipline.

Versant Score: A score of 5 on the Versant test is required.

Additional Information:
Work Location: Noida Sector - 62

Shift Timings: Rotational shifts

Training: 7-day training program

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- English: 1 year (required)

**Location**:

- Noida, Uttar Pradesh (required)

Work Location: In person

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