People Operations Partner

**Your opportunity**

New Relic is looking for a People Operations Partner APJ to join the PeopleOps team. This role will have the opportunity to be a part of a transformational project of setting up the Global Shared Services in the region and make an impact through your work by responding to inquiries on a variety of People topics and working on various People-related processes and projects. You will gain exposure to all facets of HR helping you to grow your career in your position.

This is a great opportunity to optimize existing processes and implement new technologies to acquire efficiencies supporting a global organization. This role will be working in a hybrid model from Bangalore We are looking for someone with high energy, passion, and a collaborative background of successfully leading people projects, that make a positive work environment to transform our business

This role will be working from the Bangalore office 3 days per week.

**What you'll do**
- Responsible for resolving employee inquiries opening and resolving most tickets within 24hrs.
- Serve as the first point of contact for employees, managers, and other stakeholders on People policies and/or processes using PeopleOps procedures, policies,
- knowledge management system and other reference materials.
- Provides accurate documentation and clear communication in responding to a wide variety of HR practices and processes, such as benefits, hiring processes, and
employment verification, on a timely and accurate basis.
- Enter and audit employee hires and data changes in Workday Be able to generate and analyze reports from various HR systems Maintain employee files if needed.

**This role requires**
- 3-5 years of People Operations experience supporting an international Organization.
- Experience working in a shared-service environment Experience with ticketing systems is highly desired
- Proven organizational skills with attention to detail and strong prioritization skills
- Self-motivated to complete various tasks in a timely manner
- Must have outstanding customer service skills
- Must handle sensitive and confidential information with discretion

**Bonus points if you have**
- SHRM, PHR, or other HR certifications.
- Strong proficiency using G-Suite (including Google Slides, Google Sheets, advanced excel, Word, etc.).
- Experience with ERP and CRM systems (ADP, Workday, Asana, Zendesk, Jira Service Management and ServiceNow).

Please note that visa sponsorship is not available for this position.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

**Our hiring process**

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.