Customer Service Representative

2 weeks ago

Andheri Mumbai Maharashtra, India Gozoop Full time

**Location**: Marol, Andheri East

**About the role**:We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management

**Responsibilities**: (Including, not restricted to)
- Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.
- Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites.
- Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement.
- Monitor and respond to social reviews and engagement.
- Maintain listings on search engines, online directories, and ratings/review sites.
- Facilitate online company and physician reviews and endorsements.
- Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner.
- Track, analyze, and report online reputation results.
- Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams.
- Identify opportunities to optimize online reputation management on various review sites Manage and solicit reviews.
- Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites.
- Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools.
- Generate and meet timelines for agreed reports
- Strong internal co-ordination, iron clad integrity
- Entrepreneurial, and possess a proactive approach with a strong bias for action
- A deep desire and commitment to create truly outstanding output at all times
- Should be a visionary

Shifts: Rotational Shifts - including night shifts (5 days working)

Week Off: Rotational (any 2 days in the week, could be split or consecutive)

Note: It’s a Work from Office Opportunity

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹25,000.00 per month

Schedule:

- Rotational shift

Application Question(s):

- Where do you stay in Mumbai?
- Current CTC?
- Expected CTC?
- Notice period?

**Language**:

- English (required)

Work Location: In person

  • Customer Service Representative

    2 days ago

    Andheri, Mumbai, Maharashtra, India TrueMeds Full time

    Urgent Hiring - Customer Service Representative (TruMeds, Andheri) We are looking for experienced Customer Service Representatives at TruMeds, Andheri. Role: Customer Service Representative Location: Andheri, Mumbai Qualification: HSC & above Experience: 6 months+ in Customer Service / Voice Process **Salary**: As per last drawn &...

  • Customer Service Representative

    6 days ago

    Andheri, Mumbai, Maharashtra, India HR Yaar Full time

    A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. **Work Experience Requirements**: - **Skills**:_ - Should be good in communication skills - US process experience is mandatory **Roles...

  • Customer Service Representative

    2 days ago

    Andheri, Maharashtra, India Job Addiction Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Urgent Hiring – Customer Service Representative (TruMeds, Andheri)We are looking for experienced Customer Service Representatives at TruMeds, Andheri.Role: Customer Service RepresentativeLocation: Andheri, MumbaiQualification: HSC & aboveExperience: 6 months+ in Customer Service / Voice ProcessSalary: As per last drawn & interviewCommunication: Good...

  • Customer Service Representative

    4 weeks ago

    Four Points By Sheraton Navi Mumbai Vashi, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Voice Process Need excellent communication skills written and verbal Minimum 1 year of experience requied in customer service Day shift upto 25k in hand Location_ Vashi Job Types: Full-time, Permanent Pay: ₹20, ₹24,000.00 per month Benefits: Provident Fund Language: English (Preferred) Hindi (Preferred) Work...

  • Customer Service Representative

    3 hours ago

    Andheri, Mumbai, Maharashtra, India Finder Consulting Full time

    We are looking for a Customer Service Representative to handle incoming calls from UK-based customers. The role includes responding to customer enquiries, providing guidance throughout the travel insurance policy issuance process, and ensuring prompt and professional resolution of queries. **Key Responsibilities** - Handle incoming calls from UK customers -...

  • Customer Service Representative

    1 week ago

    Andheri, Mumbai, Maharashtra, India Plixlife Full time

    Key Responsibilities: **Customer Contact**: Proactively call customers to verify delivery details and resolve nondelivery issues. Issue Resolution: Identify the root cause of delivery failures and work with logistics partners to resolve them promptly. **Documentation**:Maintain accurate records of customer interactions, delivery issues, and resolutions**.**...

  • Customer Service Representative

    4 days ago

    Andheri East, Mumbai, Maharashtra, India ITECH Solutions Full time

    **. VIP Service - (Customer service + Renewals)** **Minimum 1 years of experience in Customer service + / upsells / renewals.** Need Excellent English communication.**Qualification**: - HSC passed.**Salary - 25k - 35K IH - depends on the last drawn** What you will do in this role - Manage post-sales experience and service of premium members of VIP...

  • Customer Service Representative

    2 hours ago

    Mumbai, Maharashtra, India Precise Infotech Solution Full time

    Job Title: Customer Service Representative Location: Thane West Qualifications: HSC pass or equivalent Age Limit: Up to 35 years **Job Description**: We are seeking a dedicated and motivated Customer Service Representative to join our team in Thane West. Key Responsibilities: Resolve customer issues efficiently and effectively. Maintain a high level of...

  • Customer Service Representative

    3 hours ago

    Marol, Mumbai, Maharashtra, India TrueMeds Full time

    Urgent Hiring - Customer Service Representative (TruMeds, Andheri) We are looking for experienced Customer Service Representatives at TruMeds, Andheri. Role: Customer Service Representative Location: Andheri, Mumbai Qualification: HSC & above Experience: 6 months+ in Customer Service / Voice Process **Salary**: As per last drawn &...

  • Customer Service Representative

    6 days ago

    Andheri East, Mumbai, Maharashtra, India Sampoorna Hiring Solutions Full time

    Hiring for the role of a CSR for a Product based Healthtech Company, a flagship company funded by a reputed Pharma group. **Position**:Customer Service Executive** **Responsibilities**: - Address customer inquiries, concerns, and requests in a prompt and professional manner. - Understand and effectively communicate information about our products,...