Customer Service Representative

6 days ago

Andheri Mumbai Maharashtra, India Gozoop Full time

**Location**: Marol, Andheri East

**About the role**:We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management

**Responsibilities**: (Including, not restricted to)
- Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.
- Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites.
- Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement.
- Monitor and respond to social reviews and engagement.
- Maintain listings on search engines, online directories, and ratings/review sites.
- Facilitate online company and physician reviews and endorsements.
- Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner.
- Track, analyze, and report online reputation results.
- Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams.
- Identify opportunities to optimize online reputation management on various review sites Manage and solicit reviews.
- Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites.
- Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools.
- Generate and meet timelines for agreed reports
- Strong internal co-ordination, iron clad integrity
- Entrepreneurial, and possess a proactive approach with a strong bias for action
- A deep desire and commitment to create truly outstanding output at all times
- Should be a visionary

Shifts: Rotational Shifts - including night shifts (5 days working)

Week Off: Rotational (any 2 days in the week, could be split or consecutive)

Note: It’s a Work from Office Opportunity

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹25,000.00 per month

Schedule:

- Rotational shift

Application Question(s):

- Where do you stay in Mumbai?
- Current CTC?
- Expected CTC?
- Notice period?

**Language**:

- English (required)

Work Location: In person

  • Customer Service Representative

    20 hours ago

    Andheri, Maharashtra, India Job Addiction Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Urgent Hiring – Customer Service Representative (TruMeds, Andheri)We are looking for experienced Customer Service Representatives at TruMeds, Andheri.Role: Customer Service RepresentativeLocation: Andheri, MumbaiQualification: HSC & aboveExperience: 6 months+ in Customer Service / Voice ProcessSalary: As per last drawn & interviewCommunication: Good...

  • Customer Service Representative

    5 days ago

    Andheri, Mumbai, Maharashtra, India Tech Mahindra Full time

    **Hiring Customer Service Representative** - Process - Union Bank Of India ( UBI ) - Skill - Excellent communication skill required in English - Shift - Day shift / 6 DAYS working - Week Off - 1 Rotational off - Location - Andheri - Sakinaka - Language - English, Konkani, Hindi - Salary Range - Up to 21k ( Depend on experience ) - Fresher - 245000 UG /...

  • Inbound Customer Service Representative

    22 hours ago

    Andheri, Mumbai, Maharashtra, India Epicenter Technologies Pvt. Ltd Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Service Representative

    23 hours ago

    Andheri West, Mumbai, Maharashtra, India Shott Amusement Limited Full time

    **Customer Service Representative** Designation - Customer Service Representative Working Location - Andheri (W), Mumbai Education Required - S.S.C or H.S.C. College Student or Fresher can apply Age Criteria - 18 to 26 Years Job Timings - For Male - 1 PM TO 10 PM & 2PM TO 11PM & 3 PM TO 12 AM & 4 PM TO 1 AM (Rotational Shift) For Female - 10:30 AM TO...

  • Customer Service Representative

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Shott Amusement limited Full time

    Job description: **Customer Service Representative (CSR)** **Location**: Andheri, Mumbai. **Salary**: - ₹14,600 (for Freshers) **Eligibility**: - Minimum 10th / 12th Pass or Graduate **Key Responsibilities**: - Assist customers and ensure excellent service - Explain and demonstrate games to customers - Handle cashiering and billing...

  • International Customer Service Representative

    5 days ago

    Andheri, Mumbai, Maharashtra, India Humaniquee Full time

    **Job Title: Customer Support Chat Representative** **Location**: Mumbai western **Job Type**: Full-time/Part-time **About Us**: [Company Name] is a leading provider of [products/services]. We are dedicated to delivering top-notch customer service and support to our clients. We are looking for a motivated and customer-focused individual to join our team...

  • Customer Service Representative

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Customer Service Representative

    1 week ago

    Mumbai, Maharashtra, India Grow Foundation Full time

    **Customer Service Representative** We are looking for a motivated and customer-focused individual to join our team as a **Customer Service Representative**. You will be responsible for handling customer inquiries, resolving complaints, and providing information about products and services in a professional manner. **Responsibilities**: - Handle inbound...

  • Csr (Customer Service Representative)

    6 days ago

    Andheri, Mumbai, Maharashtra, India Franchise Alpha Full time

    **Job Summary** Customer Service Responsibilities list: - Manage large amounts of incoming/outgoing calls - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right...

  • Customer Service Representative

    2 weeks ago

    Andheri, Maharashtra, India Plixlife Full time ₹ 2,16,000 - ₹ 2,64,000 per year

    Key Responsibilities:Customer Contact: Proactively call customers to verify delivery details and resolve nondelivery issues. Issue Resolution: Identify the root cause of delivery failures and work with logistics partners to resolve them promptly.Documentation: Maintain accurate records of customer interactions, delivery issues, and resolutions. Feedback...