Support Executive

2 weeks ago


Ahmedabad Gujarat, India TYDideas Full time

Responsibilities:
2. Identify customer needs and assist them in resolving issues or answering questions about products or services.
3. Troubleshoot technical problems and provide appropriate solutions or escalate complex issues to higher-level support teams.
4. Guide customers through product installation, usage, and troubleshooting processes.
5. Maintain accurate records of customer interactions and transactions.
6. Collaborate with internal teams to ensure prompt resolution of customer issues and improve overall customer experience.
7. Follow up with customers to ensure their issues are resolved satisfactorily and gather feedback to improve service quality.
8. Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
9. Assist in creating and updating support documentation, knowledge base articles, and FAQs.
10. Contribute to team efforts by accomplishing related tasks as needed and actively participate in training sessions or meetings.

Pay: ₹15,000.00 - ₹20,000.00 per month

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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