Support Executive

3 days ago

Ahmedabad Gujarat, India ONIQ SERVICES PRIVATE LIMITED Full time

Skills Required: Microsoft Excel,Microsoft PowerPoint,Executive Support

( English Medium most preferred)

Salary based on experience and interview.

Notice period:

- Immediate joiner.

**Responsibilities**:
Understanding the products and services provided by the company.

Preparing company policies and procedures.

Developing training lessons with service delivery systems.

Managing a team of Customer Support Representatives.

Resolving customer complaints and queries.

Providing detailed information to customers.

Monitoring the performance of individual representatives.

Maintaining records of each phone call for future reference.

Assisting the HR department with hiring new employees.

Providing the new employees with training sessions for enhancing their skills.

Offering exceptional customer service and satisfaction.

Following up with customers for any further information.

Taking feedback from the customers.

Negotiating the terms and conditions with the customer.

Contributing the work to the company’s knowledge base.

Maintaining a healthy relationship with the clients.

Adhering to the company’s rules and regulations.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Provident Fund

Shift:

- Day shift

Ability to commute/relocate:

- Ahmedabad, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)
- Health insurance

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