Global IT Service Desk Agent

6 days ago

Kolkata West Bengal, India LRI Invest Full time

Description

IT Service Desk Agent(24*7 Support)

Key duties and responsibilities
- Serve as the single point of contact for end User ICT requests and support issues.
- Log and assign all IT requests and work requests accurately in the Apex IT ticketing system.
- Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools.
- When required assign tickets to the relevant team member or external IT suppliers and liaise with the resolver until completion.
- Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times.
- Follow standard operating procedures (SOPs) for incident management.
- Highlight and report all major IT issues and risks to Service Manager in a timely manner.
- Research, test and implement new systems to improve efficiencies and satisfy user requests.
- Provide basic PC installations and configuration tasks.
- Provide on site support when required in Apex offices (may require travel).
- Other duties in support of the Service Desk, as assigned by the Service Manager, TLs.

Experience and skills
- A recognised third level qualification in a computer related discipline.
- One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10);
- Good written and communication skills in English.
- Experience with documentation and improving SOPs and other process documents.
- Good customer focus, and excellent time-keeping is a key requirement of the role.
- Good interpersonal skills, with a focus on listening and questioning skills.
- Good problem-solving abilities and abilities to work under own initiative;
- Familiarity with or a willingness to learn the fundamental principles of ITIL Service Management.
- Experience with configuring and supporting any version of Windows Desktop (7, 8,10,11);
- Experience in virtual desktop environment desirable, particularly CITRIX XenDesktop/XenApp, Azure, AWS, W365, MFA(DUO, MS authenticator)
- Experience with configuring and supporting Microsoft Office 2013/2016 / Office 365/Windows365.
- Good Experience in active directory, Azure Active directory User Management.
- Customer support experience in Global Service Desk on call, chat, remote support
- Some basis experience with supporting physical networking is desirable but not essential.
- Experience with Ticket Tool, Service Now (SNOW).

  • Service Desk With Servicenow

    13 hours ago

    Kolkata, West Bengal - Tamil Nadu, India Diverse Lynx Full time

    Job Role-Service Desk With ServiceNow Location- Kolkata Experinece - 5 Years

  • Front Desk Executive

    2 weeks ago

    Kolkata, West Bengal, India Pattern Drive Full time

    Open Poddar Nagar, Near South City Mall Kolkata, West Bengal Full-Time 1-2 years Posted 3 months ago Department: Front Desk/Customer Care Designation: Front Desk Executive Interview Type: Normal **Salary**: INR 10000 to 15000 per month Age: 23-28 years Employment Type: In-House Shift: Morning Education Level: Graduate No of Openings: 1 We are looking for a...

  • Opening For B2b Sales Manager With A Global Textile Service Company In Kolkata

    6 days ago

    Kolkata, West Bengal, India HRC Global Services Full time

    Hi Greetings from HRC Global Services We have the following opportunity for B2B Sales Manager with a global textile service company in the manufacturing sector in Kolkata JD - The Sales Manager will lead a team of young sales professionals and will drive Sales for the area B2B industry Should have done majorly direct sales not with channel...

  • Front Desk Associate

    1 week ago

    Kolkata, West Bengal, India Career Strategy Solutions Full time

    **Front Desk Executive (Clinics)** **Job Summary**: The Front Desk Executive serves as the first point of contact for patients, managing administrative tasks to ensure smooth clinic operations. This role involves welcoming patients, handling inquiries, scheduling appointments, and supporting medical staff with basic office duties. **Key...

  • Service Desk

    2 weeks ago

    Greater Kolkata Area, India Cognizant Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job SummaryWe are seeking a Systems Engineer with 0 to 4 years of experience to join our team. The ideal candidate will have expertise in Service Desk MS Excel and Service Desk - UAM. A background in Telecom is a plus. This role requires working from the office during night shifts. Proficiency in English is essential for effective...

  • Call Center Agents

    2 weeks ago

    Kolkata, West Bengal, India Logica Infotech Services Full time

    **Benefits**: **Creative environment**: Business today is driven by technology and creative people. We welcome you to be a part of the creative environment and grow, develop your ideas, and realize your full potential. **Reward and Recognition**: Recognition has always been our culture where appreciating, rewarding and thanking are always part of our...

  • Executive - Front Desk & Admin

    1 week ago

    Kolkata, West Bengal, India Ananta resource Management Full time

    Executive - Front Desk & Admin - Female preffered Primary Skillsadministration,Travel Desk,HR Administration,Front Office Work Experience (Years)3-5 Chingrighata location - manufacuturing What You Will Do **Travel Management** - Arrangement for Pickup & Drop as and when required. - Arranging ϐlight/train, Visa, Vehicle hotel bookings as requested by...

  • Front Desk Administration/ Receptionist

    6 days ago

    Kolkata, West Bengal, India HAHALOLO SOCIAL NETWORK & TRAVEL INC Full time

    Required Skills & qualification: - 3+ years experience as a Front Desk Administration or Receptionist - Well presentable, Provide excellent customer service. - Greet clients and visitors with a positive, helpful attitude. - Excellent written and verbal communication skills. **Salary**: ₹10,000.00 - ₹15,000.00 per month **Experience**: -...

  • Outbound Sales Agent

    2 weeks ago

    Kolkata, West Bengal, India WebmagnetPro Full time

    **Outbound Sales Agent (Work From Home) - Digital Marketing Agency** We are hiring a **Outbound Sales Agent** for our digital marketing agency. Fluent English is **mandatory**. Prior Experience in Digital Marketing Services Selling like SEO, website design and development, and PPC is an advantage. **About Us**: We specialize in digital marketing services...

  • Technical Service Desk Analysts

    2 weeks ago

    North West, India Everise Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionEverise delivers happiness to millions of customers around the world by solving customer problems on behalf of some of the world's biggest brands. We specialize in healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to transform customer care into something...