Service Desk Voice

2 days ago

Kolkata, India 2COMs Full time

**Skill : L1 Tech Support with** **International Voice (Voice and Accent Round is included)**

**Location-Kolkata**

**Job Description for Service Desk agent**:
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support per prescribed KB
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Identify and suggest possible improvements on procedures
- Flexible to work in US Shifts, Weekends and Indian Holidays.

**Skill Set***:

- Communication - L1
- Customer Focus - L2
- Organizing and Planning - L2
- Problem Solving - L1

**Requirements**:
**Job Description for Service Desk agent**:
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support per prescribed KB
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Identify and suggest possible improvements on procedures
- Flexible to work in US Shifts, Weekends and Indian Holidays.

**Skill Set***:

- Communication - L1
- Customer Focus - L2
- Organizing and Planning - L2
- Problem Solving - L1

**Benefits**:

- SALARY : Hike on last drawn salary upto 4.5 LPA

**Job Information**:
Salary

**4.5 LPA**
***

Work Experience

**Experienced**
***

City

**Kolkata**
***

Country

**India**
***

State/Province

**West Bengal**
***

Industry

**IT Services**
***

Zip/Postal Code

**700001

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