Service Desk Engineer

3 days ago

Bengaluru Kolkata, India Cognizant Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Hi Candidates,

Currently we have opening for Service Desk Engineer+ Technical Support+ International Voice

Location : Bangalore & Kolkata

Experience : 6 months to 2 years

Shift : Including night shift / US shift

As discussed, Kindly find job description details below

First point of contact when users require technical support. technical expert with ability to quickly assess issue reported to resolve or escalate it.

Responsibilities

  • Acting as a first point of contact for users and customers.
  • Identifying and diagnosing issues and problems.
  • Categorizing and recording queries
  • Providing solutions to issues.
  • Advising users on the appropriate course of action.
  • Monitoring issues from start to resolution.
  • Escalating unresolved problems to a higher level of support, if needed.
  • Providing essential online security advice and support.
  • Delivering customer service through multiple channels including human, digital, self-service, and automated.
  • Logging issues and resolutions, tracking trends, and sharing insights with developers and product leaders.

If interested, please revert with your updated CV and below details:

Full Name:

Contact No:

Email ID:

Current Location:

Preferred Location:

Current organization:

Payroll company name :

Previous company name:

Total years of IT experience:

Years of experience in Service Desk :

Years of experience in International Voice :

Current CTC:

Expected CTC:

Notice Period (or LWD if serving notice period):

Highest Academic Qualification (Full Time):

Ex-Cognizant employee (Yes / No):

Before that attended any interview cognizant last 2 Months (Yes/No):

Do you have PF Account (Yes / No) :

Are you available for Face to Face Interview on Saturday 11-OCT-2025 (Yes/No):

**Kindly ignore the mail if your profile does not match the requirement. Also, without the above details, we would be unable to process your profile for further discussion.

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