Service Desk With Servicenow

Job Title: Service Desk Agent Level 2 Job Purpose: The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs. Essential Functions:...

A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations They are typically the first line of contact for any tech-related issues and their goal is to resolve problems quickly to minimize disruption Key Responsibilities Troubleshooting hardware software network and system issues Responding to...

Key Responsibilities: Act as the primary point of contact for IT support requests, including troubleshooting hardware, software, and network issues. Provide first and second-level support for internal users via phone, email, and remote support tools. Diagnose and resolve issues with operating systems (Windows, macOS, etc.), software applications, printers,...

We are seeking a proactive and customer-focused Service Desk IT Technical Support professional to join our team. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly. You will be the first point...

Job Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:Serve...

Design and implement backend components of the ServiceNow Service Portal using Javascript, Glide API, and other server-side technologies. Create and manage server-side scripts including Script Includes, Business Rules, Workflow scripts, and UI Actions. Develop custom APIs and integrations to support data retrieval and manipulation within the ServiceNow...

**Profile - Service Desk Agent (L1 Support)** **Certifications (preferred)**: - CompTIA A+**: - ITIL 4 Foundation**: - Cisco CCNA** **NOTE: Immediate Joiners are Preferred.** **Experience Required - 2Y - 4Y Max** **Location** - Chennai **Key Responsibilities**: **1. Incident Management**: - Receive, log, and categorize incoming incidents and service...

Job Summary:Experience- 1+ yearsLocation- ChennaiNotice Period- 30 days or lessWe are seeking a proactive and customer-focused Service Desk IT Technical Support professional to join our team. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and...

Job Summary:Experience- 1+ yearsLocation- ChennaiNotice Period- 30 days or lessWe are seeking a proactive and customer-focused Service Desk IT Technical Support professional to join our team. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and...

Key Responsibilities: - Act as the primary point of contact for IT support requests, including troubleshooting hardware, software, and network issues. - Provide first and second-level support for internal users via phone, email, and remote support tools. - Diagnose and resolve issues with operating systems (Windows, macOS, etc.), software applications,...