Service Desk Management
2 weeks ago
Key Responsibilities: - Act as the primary point of contact for IT support requests, including troubleshooting hardware, software, and network issues. - Provide first and second-level support for internal users via phone, email, and remote support tools. - Diagnose and resolve issues with operating systems (Windows, macOS, etc.), software applications, printers, and other IT-related systems. - Escalate complex issues to higher-level technical teams when necessary and track resolution progress. - Perform hardware and software installations, configurations, and updates for workstations, laptops, and peripherals. - Maintain accurate documentation of support incidents, resolutions, and procedures using an IT ticketing system (e.g., ServiceNow, Jira). - Provide training and guidance to end users on IT systems, software applications, and best practices for security and troubleshooting. - Ensure adherence to IT policies, security protocols, and company procedures. - Assist in system maintenance tasks, including patching, backups, and monitoring of IT infrastructure. - Contribute to continuous improvement initiatives within the IT department, helping to streamline processes and enhance service delivery. Required Skills and Qualifications: - 3 to 6 years of experience in an IT Service Desk or technical support role. - Proficient in diagnosing and resolving common hardware, software, and network issues. - Strong working knowledge of Windows and macOS operating systems, as well as popular office productivity tools (e.g., Microsoft Office 365). - Experience with remote support tools (e.g., TeamViewer, Remote Desktop). - Familiarity with ITSM processes and ticketing systems (e.g., ServiceNow, Jira, or similar). - Excellent communication skills, with the ability to explain technical issues to non-technical users. - Strong troubleshooting skills, attention to detail, and the ability to prioritize tasks effectively. - Ability to work independently and as part of a team in a fast-paced environment. - IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) are a plus. Preferred Skills and Qualifications: - Experience in supporting network infrastructure, VPNs, and mobile devices. - Basic understanding of Active Directory, DNS, DHCP, and other network services. - Familiarity with cloud technologies, such as Microsoft Azure or Office 365 administration.
-
Service Desk Engineer
3 days ago
Kolkata, India @ Six Sigma Full timeJob Details Organisation Name Pontoon Solutions Private Limited About Organisation Pontoon Solution Private Limited Requirement Type Permanent Job Title Service Desk Engineer Job Level Middle Management Job Description No. of Openings 3 Job Domain ITIS Experience - Minimum - Maximum Science Skills Service Desk Engineer Expected Date Of Joining Joining Time...
-
Service Desk Technician
2 weeks ago
Kolkata, India iMerit Full time**Overview** iMerit is seeking technicians to join its Service Desk Operation. iMerit’s Service Desk Technicians extend technical support to all internal IT and non-IT employees facing problems related to hardware, software, and networking. They are responsible for resolving problems faced by the iMerit’s end-users or requiring support in the use of...
-
Service desk specialist
4 weeks ago
Kolkata, India Tata Consultancy Services Full timeService Desk SpecialistExp- 4 to 8 yearsLocation- KolkataImmediate joiners preferredResponsibilitiesAssociate should be able to work on different application issues with Good Troubleshooting Skills.Should be ready to work on new technologies & tools without any tool specific restrictions/boundaries.Team player and ready to manage shared
-
Service Desk Management
2 weeks ago
Kolkata, India Tata Consultancy Services Full timeKey Responsibilities: Act as the primary point of contact for IT support requests, including troubleshooting hardware, software, and network issues. Provide first and second-level support for internal users via phone, email, and remote support tools. Diagnose and resolve issues with operating systems (Windows, macOS, etc.), software applications, printers,...
-
Service Desk Management
2 weeks ago
Kolkata, India Tata Consultancy Services Full timeKey Responsibilities: Act as the primary point of contact for IT support requests, including troubleshooting hardware, software, and network issues. Provide first and second-level support for internal users via phone, email, and remote support tools. Diagnose and resolve issues with operating systems (Windows, macOS, etc.), software applications, printers,...
-
Service Desk Management
2 weeks ago
Kolkata, India Tata Consultancy Services Full timeKey Responsibilities: Act as the primary point of contact for IT support requests, including troubleshooting hardware, software, and network issues. Provide first and second-level support for internal users via phone, email, and remote support tools. Diagnose and resolve issues with operating systems (Windows, macOS, etc.), software applications, printers,...
-
Service Desk Management
2 weeks ago
Kolkata, India Tata Consultancy Services Full timeKey Responsibilities: Act as the primary point of contact for IT support requests, including troubleshooting hardware, software, and network issues. Provide first and second-level support for internal users via phone, email, and remote support tools. Diagnose and resolve issues with operating systems (Windows, macOS, etc.), software applications, printers,...
-
Service Desk Specialist
4 weeks ago
Kolkata, India Tata Consultancy Services Full timeService Desk SpecialistExp- 4 to 8 yearsLocation- KolkataImmediate joiners preferredResponsibilitiesAssociate should be able to work on different application issues with Good Troubleshooting Skills.Should be ready to work on new technologies & tools without any tool specific restrictions/boundaries.Team player and ready to manage shared account model with...
-
Kolkata, India T A Solution Full timeRequirement of Customer Service Desk at a Retail Industry in Kolkata and Asansol Location Posted on -June 23, 2020 **Designation**: - Customer Service Desk **Salary**: - CSD [CTC: 1.60L to 2.00L] **Location**: -Kolkata and Asansol **Gender**: -Any Qualification, Experience Graduate or pursuing graduation with minimum 1 year of experience in B2C...
-
Global Service Desk Engineer
2 days ago
Kolkata, West Bengal, India Imerit Full timeGlobal Service Desk EngineerBase Location -Kolkata (Remote)Technical Skills: Familiarity with Windows, Linux, and iOS operating systems. Skilled in MS Office or equivalent productivity tools. Knowledge of web-based hosting platforms and applications. Familiarity with network monitoring tools, VPN configurations, and content filtering. Experience with desktop...
