Service Desk Specialist

2 days ago


Kolkata, India Tata Consultancy Services Full time

Service Desk SpecialistExp- 4 to 8 yearsLocation- KolkataImmediate joiners preferredResponsibilitiesAssociate should be able to work on different application issues with Good Troubleshooting Skills.Should be ready to work on new technologies & tools without any tool specific restrictions/boundaries.Team player and ready to manage shared account model with 24*7 support (managing multiple accounts).Required SkillsITILITSMInternational Voice ExperienceTechnical supportExcellent communication skillsVoice Support ExperienceL1 Technical support experience for retail domainHands on experience of Service Now ticketing tool & Active directory will be an added advantageChat Support experienceShould be familiar with remote support for end usersReady to work in a 24*7 environmentComfortable with Rotational shifts & Rotational WOMinimum 2.5 years commitment to work with projectClearing Customer Evaluation is a must to work for the project



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