After-sales Service Executive
1 week ago
**Job Summary**
Our user-centric-design driven team is looking for an executive who can be at service to our customer. The After-Sales executive role is a responsibility of ensuring the challenges faced by our customer in their daily life gets resolved promptly.
**Job Responsibility**
- Mail / Call / WhatsApp log for all the incoming customer issues
- Liaise with after-sales team to get standard solution to the problem and update customer with the same
- Detailed understanding of issue from the customer
- Issue Identification, validation and resolution selection from standard solutions.
- Issue resolution scheduling within the after-sales team
- Shipment Booking and Tracking
- Daily issue closure and reporting to management on daily
**Expected Skills**
- Computer Knowledge - Microsoft Excel
- Proficiency in English Speaking / Writing / Reading
**Qualification**:
- Bachelor’s Degree / Master’s Degree / Computer Diploma
**Start Date**
- 25 September 2024
**Location & Timings**:
- Kadirvedu, Chennai - 600066
- Office Hours : 9:30 to 6 PM
- Working Days : Monday to Saturday
Pay: ₹13,000.00 - ₹18,000.00 per month
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Diploma (preferred)
**Language**:
- English (preferred)
**Location**:
- Chennai, Tamil Nadu (preferred)
Willingness to travel:
- 25% (preferred)
Work Location: In person
Application Deadline: 20/09/2024
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