Crm Manager/executive

2 days ago


Chennai Tamil Nadu, India Talunus Hr Solutions Full time

Job Title CRM Manager CRM Executive - Real EstateExperience 3 yearsSalary - 25 000 to - 35 000Location Chennai ECRCategory Senior Executive LevelGender Male FemaleWe are looking for a skilled CRM Manager Executive with experience in the Real Estate industry to handle client interactions manage leads support sales teams and ensure a smooth customer journey from inquiry to booking and possession Key ResponsibilitiesLead Client Management- Manage incoming leads from portals campaigns walk-ins and referrals - Track follow up and convert leads for site visits and bookings - Maintain strong relationships with clients throughout the sales cycle Sales Coordination- Coordinate between sales team marketing team and customers - Schedule site visits client meetings and follow-up activities - Assist sales executives with customer profiles documents and update requirements Customer Relationship Management- Respond to client queries related to property details pricing project updates payment schedules etc - Ensure smooth pre-sales and post-sales communication - Maintain customer satisfaction and resolve issues promptly CRM System Management- Update and manage CRM software NoBroker Housing SalesForce Zoho etc - Maintain accurate records of all leads follow-ups and conversions - Generate daily weekly and monthly MIS reports Documentation Process Support- Assist clients with booking forms KYC agreements and payment follow-ups - Coordinate with legal accounts and project teams for document processing - Ensure timely reminders for due payments and project updates Customer Engagement- Build rapport with customers to improve brand loyalty - Assist in property handover possession updates and after-sales support Required Skills- Strong communication and client-handling skills - Experience in Real Estate CRM is mandatory - Knowledge of CRM tools and real estate lead portals - Good negotiation and follow-up skills - Ability to handle pressure and multitask Qualifications- Any degree - Minimum 3 years of experience in Real Estate CRM Customer Handling ref updazz com


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