Customer Success Executive

5 days ago

Ahmedabad Gujarat, India Bankai Infotech Full time

**Job Title: - Customer Success Engineer
- NOC**

**Location:

- Ahmedabad, Gujarat**

**Experience:

- 0-2 years**

**Required Knowledge**
- Knowledge of class C IP address range ,VOIP, STP in switching
- Knowledge of LAN /WAN, jitter, latency, and basic networking.
- Routing & Switching Knowledge.
- Resolving any issues related to the servers, networks and telecommunications by consistently troubleshooting and monitoring.
- Handling ILD customer complaint issues such as ASR, ACD, Call failure, calling card Call Failure, FAS, no RBT, mute call, NLD/ILD roaming call failure, CLI issue, one-way audio etc.
- Initiation and effective management of Trouble Ticket (TT) through the closure, paying close attention to the SLA requirement and capturing all relevant.
- Routing the traffic for ILD carriers as per RA requirement.
- Checked Carrier wise performance Report, IP report & Band Width Utilization Report.
- Coordination with different carriers while new interconnection or active carriers.
- Monitoring of Soft Switch and take corrective action.
- Analysis of Hardware/Software related alarms in coordination with Vendor and resolve the issue.
- Daily analysis of ASR &ACD.
- Working on Protocols, e.g., SS7, SIP, SIGTRAN & H.323 etc. to diagnose any reason for call failures.
- Handling performance-based issues such as low ASR, low ACD, high PDD, and blocked circuits

**EDUCATION QUALIFICATION REQUIRED**:
Any graduate/postgraduate preferably with the certifications like CCNA, CCNA-VOICE, CCNP.

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹300,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Work Location: In person

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