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Customer Success Coordinator
3 weeks ago
About Us:
We are a fast-growing B2B kidswear brand supplying fashionable, high-quality collections to retailers and wholesalers across India. Beyond products, our goal is to build long-lasting relationships with our clients and support them in growing their business.
Role Overview:
We are hiring a Customer Success Coordinator (Part-Time) who can connect with our existing customers, collect feedback, and strengthen client relationships. This role is one day per week (in-office), focused on making clients feel valued and connected with our company.
Key Responsibilities:
Ask for feedback:
- How are sales going?
- Which products are selling well?
- Any challenges or suggestions?
Document customer feedback and share a weekly report with management.
Spot opportunities for upselling/cross-selling based on client needs.
Act as the friendly voice of our brand, ensuring clients feel supported.
**Requirements**:
Strong communication skills in Hindi & English.
Warm, approachable, and confident personality.
Ability to build trust and connect with clients.
Organized with good follow-up discipline.
Prior experience in customer service, telecalling, or account management is a plus (but not mandatory).
Work Structure:
Part-time: 1 day per week
Weekly summary report to be submitted.
Compensation & Perks:
Fixed part-time stipend.
Incentives possible based on customer engagement and retention.
Future opportunity to grow into Customer Success / Key Accounts Manager role as company scales.
**Job Type**: Part-time
Pay: ₹2,000.00 - ₹4,000.00 per year
Expected hours: 8 per week
Work Location: In person
