Provisioning Coordinator

1 week ago


New Town Kolkata West Bengal, India Moose Technology Pvt Ltd Full time

**Ready to Make an Impact in Telecommunications? Join Moose Technology**

Moose Technology Private Limited is a dedicated team providing high-quality customer support and comprehensive administrative solutions to Swoop a fast-growing, innovative telecommunications company dedicated to Connecting People and Improving Lives. Swoop is a leading fixed wireless provider and has one of Australia’s largest wireless footprints and coverage area. Our world-class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services, with industry leading delivery times. We handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has made us a trusted partner for reliable customer service and efficient administrative support.

Priding ourselves on fostering a collaborative work environment, driven by creativity and a commitment to excellence.

Our core values - Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors and Lifelong Learners - drive us to excel. We are committed to fostering an inclusive and supportive work environment, where every voice is heard and valued.

**Ready to Elevate Your Career? Become a Provisioning Coordinator at Moose Technology**

As our next Provisioning Coordinator, under limited supervision you’ll be responsible to resolve customer inquiries, resolve tickets and providing information about products or services.

**Key Responsibilities**
- Addressing customer questions and concerns promptly and accurately, using various communication channels.
- Investigating and resolving customer complaints, problems, or technical difficulties.
- Sharing accurate and up-to-date details about products, services, and company policies.
- Keeping records of customer interactions and transactions for future reference.
- Referring complex or unresolved issues to appropriate departments or supervisors.
- Working with other departments to resolve customer issues and provide comprehensive support.
- Collecting feedback on customer experiences and providing suggestions for improvement.

**Your experience and qualifications**
- 2-3 years' experience working as a Provisioning Coordinator or Customer support or in similar field.
- Excellent Communication Skills
- Ability to communicate effectively, both verbally and in writing.
- Active Listening Skills-Ability to understand and address customer needs and concerns.
- Empathy and Patience
- Ability to understand and address customer emotions and be patient with challenging situations.
- Computer Skills
- Proficiency in using computer systems and software for customer interaction and record-keeping.
- Technical Knowledge
- Understanding of the company's products, services, and technologies.
- Customer-focused Attitude
- Willingness to go above and beyond to ensure customer satisfaction.
- Adaptability
- Ability to adapt to changing situations and technologies.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid time off
- Provident Fund

Ability to commute/relocate:

- New Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 15/06/2025



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