Customer Success Specialist

2 weeks ago

Kolkata West Bengal, India Ananta Resource Management Full time

Position Overview - We are seeking a dynamic and results-oriented Customer Success Executive to join our Thermo Adhesives Business team The ideal candidate will have a passion for sales excellent communication skills and a keen understanding of thermo adhesive products and applications As an Inside Sales Executive you will play a crucial role in driving sales growth building customer relationships and ensuring customer satisfaction within our Thermo Adhesives Business Location - Dakhinee Co-Operative Housing Society KolkataDesignation - Executive- Customer Success SpecialistSalary range - 20-25KWhat You Will Doxefx83xbc Customer Relationship Management Maintain and enhance customer relationships xefx83xbc New Account Registration Process customer registration through Forms xefx83xbc Issue Resolution Address and resolve customer concerns xefx83xbc Making and Sending Quotations Prepare quotations for required articles and services xefx83xbc New Lead Generation Communicate with leads to arranging meetings and secure new business opportunities xefx83xbc Sales Operations Oversee daily sales coordination operations xefx83xbc Repeat Business Encourage and manage repeat customer sales xefx83xbc Upselling Cross-Selling Identify additional sales opportunities xefx83xbc Lead Management Generate and convert sales leads xefx83xbc Pipeline Management Manage the sales pipeline effectively What We Expect of Youxefx83xbc Bachelor s degree in business administration marketing or a related field xefx83xbc 2-3 Years of Total Relevant experience with Stabilityxefx83xbc Experience in using CRM software or related tools is a plus Perks Benefitsxefx83xbc Pick up drop off from specified locations xefx83xbc Paid Privilege Leaves xefx83xbc Employee Referral ProgrammePerks Benefitsxefx83xbc Pick up drop off from specified locations xefx83xbc Paid Privilege Leaves xefx83xbc Employee Referral Programme

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