Salesforce Administrator

3 days ago

Bengaluru, India Kaplan Full time

Job Title

Salesforce Administrator

**Job Description**:
**Responsibilities**:

- Perform all the Salesforce configuration in the Org including but not limited to Case Management, Lead & Campaign Management, User Provisioning, CTI, Objects and layouts, Security, Knowledge Base, Forecasts and Reports.
- Facilitate requirements workshops, documenting detailed functional, technical, reporting & data requirements
- Gather, create and document current and future business process flows.
- Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical processes
- Provide support to Salesforce users in sales and service teams, and act as the primary point of contact for end-user support.
- Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage Salesforce functionality.
- Demonstrate Salesforce capabilities to solve business problems by implementing Proof of Value pilots and producing the supporting documentation.
- Migrate meta data between Salesforce environments using change sets and other tools such as Snapshot as needed.
- Perform data analysis/management tasks and produce ad-hoc reports using tools like DataLoader and SOQLXplorer.
- Collaborate with end-users to create and maintain training materials. Drive adoption, on-boarding and train the trainers processes.
- Manage relationships with stakeholders to achieve project goals
- Maintain collaborative relationships with external vendors to achieve project goals, where necessary.
- Participate in the evolution of team best practices, standards and policies.
- Stay current with the periodic Salesforce releases and leverage the updates applicable to the Org.
- Support all Salesforce releases and ensure system uptime as per the SLA.
- Be part of a fast paced agile scrum team and participate in planning, documentation, execution, testing, and launch of projects.

**Requirements**:

- Experience configuring various Salesforce modules including but not limited to case management, campaign management, workflows, profiles, roles, sharing rules, CTI integration and reports.
- Strong client/stakeholder engagement capabilities
- Strong interpersonal and communication skills with a proven ability to present information clearly and effectively.
- Strong time management and organizational skills
- Scrum or Agile methodology experience highly desirable
- Experience with various Salesforce customer portals and sites technologies.
- Salesforce Adoption experience is nice to have.
- Lightning Experience UI is nice to have.
- Proven track record in leading initiatives and managing small projects.
- Competency in gathering and documenting business requirements.
- Proficiency with DataLoader, Salesforce Communities, SOQLXplorer and Excel for data manipulation and complex custom reports.
- Demonstrate excellent understanding of various governor limits applicable to Salesforce.
- Experience with installing and configuring packages from AppExchange.
- Demonstrate some understanding of VisualForce, HTML, Javascript and CSS.
- Excellent attention to detail and complex problem-solving capabilities.

**Education**:

- Bachelors in Computer Science or a related technical field is preferred.
- Strong relevant work experience considered.

Location

Bangalore, KA, India

Additional Locations

Employee Type

Employee

Job Functional Area

Systems Administration/Engineering

Kaplan is an Equal Opportunity Employer

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