Customer Service Assistant

1 week ago

Nashik District Maharashtra, India Ace Consultants Full time

We are hiring

Designation - Customer Service

Location
- Nashik, Maharashtra

Salary
- 20000 to 25000 per month

Education
- Diploma/ Any graduate

Experience
- Total experience
- 4 years of experience in customer service
- Minimum experience
- 2 years Previous customer service experience preferred

Eligibility
- only female

**Summary**:
As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and support to enhance their overall experience. You will assist with inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving.

**Key Responsibilities**:

- **Customer Interaction**: Greet customers warmly and professionally, both in person and over the phone. Listen attentively to customer inquiries, concerns, and feedback, and provide prompt and courteous assistance.
- **Inquiry Handling**: Respond to customer inquiries regarding products, services, pricing, and policies. Provide accurate information and recommendations to help customers make informed decisions.
- **Order Processing**: Assist customers with placing orders, processing payments, and tracking order status. Ensure accuracy in order entry and payment processing, and follow up with customers to confirm order details.
- **Issue Resolution**: Address customer complaints, problems, or escalations in a timely and effective manner. Investigate issues, troubleshoot problems, and work with other departments or team members to resolve customer concerns satisfactorily.
- **Product Knowledge**: Develop a comprehensive understanding of our products, services, and policies to effectively assist customers and provide relevant information. Stay updated on product changes, promotions, and special offers.
- **Upselling and Cross-Selling**: Identify opportunities to upsell or cross-sell products or services based on customer needs and preferences. Make recommendations and provide additional information to encourage customers to explore complementary products or upgrades.
- **Documentation and Record-Keeping**: Maintain accurate records of customer interactions, inquiries, complaints, and resolutions using CRM or customer service software. Document feedback and suggestions to help improve our products and services.
- **Communication**: Communicate effectively with customers, colleagues, and other departments to ensure smooth operations and customer satisfaction. Relay important information, updates, or changes promptly and accurately.
- **Team Collaboration**: Collaborate with other customer service team members to share knowledge, best practices, and resources. Support team goals and initiatives to deliver exceptional service and meet performance targets.
- **Continuous Improvement**: Participate in training programs, workshops, or meetings to enhance customer service skills, product knowledge, and problem-solving abilities. Provide feedback and suggestions for process improvements and service enhancements.

**Qualifications**:

- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to multitask, prioritize tasks, and work under pressure
- Languages
- English, Hindi, Marathi

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person

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