Program Coordinator

Urja Trust is a Mumbai-based grassroots nonprofit committed to working with young women (ages 18-30) who have experienced homelessness, violence, systemic neglect, or marginalization. We provide safe, healing, and empowering spaces for survivors to access justice, health, livelihood, and civil entitlements. Our approach is rights-based, trauma-informed, and grounded in feminist and intersectional values.

**Role description**

1. Program Management
- Supervise social workers, caseworkers, and mental health professionals, serving as the link between the organization and frontline staff.
- Ensure effective program budget utilization and monitoring in alignment with planned activities.
- Allocate participant cases and oversee the development and implementation of holistic, individualized care plans.
- Facilitate regular case review meetings and promote interdisciplinary coordination among team members.
- Liaise with key stakeholders including legal counsels, police, family members, the Child Welfare Committee (CWC), civil society organizations, and counselors.
- Integrate various rehabilitation components into a unified, coordinated program delivery model.
- Ensure all interventions are survivor-centric and aligned with trauma-informed and rights-based approaches.

2. Strategy Systems
- Ensure monthly operational planning and continuously refine program interventions based on field realities and case-level insights.
- Lead the documentation, monitoring, and evaluation of program interventions to assess impact and inform improvements.
- Identify systemic gaps in service delivery and propose recommendations for policy engagement and advocacy initiatives.
- Build and strengthen referral networks with external agencies such as psychiatric institutions, legal aid bodies, protection officers, and others.
- Represent the organization in relevant forums, networks, and platforms to highlight thematic issues and advocate for systemic change.

3. Capacity Building
- Train and mentor staff, interns, and volunteers on trauma-informed care and legal processes.
- Organize workshops on mental health, structural violence, and justice-based practices.
- Contribute to the development of SOPs and internal toolkits for program execution.

4. Reporting and Documentation
- Maintain accurate and confidential case records in accordance with organizational protocols.
- Submit monthly planning, progress reports, and outcome tracking data to the management team and Monitoring & Evaluation system.
- Contribute to grant reports and funding proposals by providing program data, impact summaries, and case narratives.
- Document detailed case narratives that capture survivor journeys, interventions, and outcomes while upholding confidentiality and dignity.
- Record and maintain minutes of internal team meetings, case discussions, and stakeholder coordination meetings.
- Support the documentation of rehabilitation processes, including individual care plans, service linkages, and follow-up actions.

**Qualification Skills**
- Master’s degree in Social Work, Clinical Psychology, Law, or a related field.
- Minimum 4-5 years of experience in addressing gender-based violence, preferably within the domains of gender justice, mental health, or social justice.
- Deep understanding of trauma-informed care, intersectionality, and the structural dynamics of caste, gender, and sexuality.
- Familiarity with key legal frameworks such as the Domestic Violence Act, Juvenile Justice (JJ) Act, Protection of Women from Domestic Violence Act (PWDVA), IPC/BNS provisions on sexual violence, and POCSO.
- Strong program management, documentation, communication, and team leadership skills.
- Fluency in English and Hindi is required; proficiency in Marathi is an added advantage.

**Job Types**: Full-time, Permanent

Pay: ₹55,000.00 - ₹65,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

**Experience**:

- total work: 4 years (preferred)

Expected Start Date: 01/07/2025