Customer Service Representative

2 weeks ago

Bengaluru, India fastjobs.io Full time

Job Role
- Customer Service Representative
Location
- Kaikondrahalli, Sarjapur Road, Bangalore

Languages - English & Hindi mandatory, Kannada/Tamil/preferred

Experience
- 1- 2 yrs (freshers can apply)

Specific Responsibilities:
- Handle Inbound and Outbound calling for customer service.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open

and interactive
- Communication.
- Provide accurate, valid, and complete information by using the right

methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives

within the time limits
- Conduct follow-ups to ensure complete resolution of issues.
- Keep records of customer interactions and process customer accounts.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.

HIGHLIGHTS
- Overall 4 promotions given by the company based on performance.
- Free lunch, snacks and round the clock beverages are provided to the employees.
- All employees are covered by insurance from the date of joining.
- 22 leaves are alloted to the employee per year including sick leave and privilege leaves.

**Salary**: Up to ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Food allowance
- Health insurance

Schedule:

- Flexible shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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