Agm - Service Operations

2 weeks ago

Mumbai, India Vodafone Idea Full time

Job Req ID: 41457- Location: Mumbai, IN- Function: Other- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

CC & BO - Planning & Support - Team Member

**Job Level/ Designation
M2

**Function / Department**

Customer Service - Corporate / Service Partner Operations

**Location**

Mumbai

**No of Positions**

1

**Job Purpose**
- Handling the PAN India Invoicing Operations for CS Service Partner Operations
- Facilitating timely validation and payment processing
- Coordination with internal stakeholders to necessary approvals
- Extending support to operations team for necessary guidance

**Key Result Areas/Accountabilities**
- Managing the monthly invoicing operations PAN India - ensuring accurate billing basis valid contractual guidelines
- Establishing one stop shop for all the CS service partners
- Provisioning accurate monthly CS Contact center cost in the books
- Maintaining relevant MIS and drawing out crisp analysis for management decision making and cost savings
- Maintaining update on partner payment status
- Coordination with finance and commercial team for payment processing
- Maintaining historical data and supporting in annual budgeting activity.

**Core Competencies, Knowledge, Experience**
- Analytical mindset
- People handling skills to manage service partners
- Preferred experience in invoicing operations
- Finance background preferred
- Understand financial process of booking and provisioning Cost and highlight impacts to stakeholders for needful correction in operations / provisions.
- Co-ordination with Cross functions to deliver key requirements

**Must have technical / professional qualifications**
- Graduate/Postgraduate with 6-10 years of relevant experience with 3-4years in telecom domain
- Sound knowledge of BPO operations
- Good communication & negotiation Skills
- Team handling skills

**Who can Apply**

Corporate & Circle colleagues currently handling Service Operations role, Service partner management role or similar roles in any other vertical are eligible.

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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