Agm - Transport Operations

Job Req ID: 45696
- Location: Mumbai, IN
- Function: Technology/ IOT/Cloud
- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL is an equal opportunity employer committed to diversifying its workforce.

**Role**

TL - IP Service Operations

**Job Level/ Designation**

M2/AGM

**Function / Department**

COG /Transport Operations/VIBS & CLS Operations

**Location**

Corporate - Mumbai

**Job Purpose**
- To drive and evolve Vodafone Idea’s India’s IP/MPLS based pan India transport network (spanning across 23 circle) operationalization of network element growth, encompassing 3500+ CEN network elements, 1100 odd upcoming IP/MPLS transport network elements being planned for expansion, 150,000+ mobility and other captive customers connectivity, 100G MPLS backbone.
- TOP50 customer performance focus and dedicated action for the performance improvement
- Responsible for the overall cluster performance of the network services availability by way of effective fault management by minimizing the adverse impacts of incidents and problems on the customer business caused by errors or by any other means.
- Performance Management - network level SLAs
- availability, latency, packet loss, jitter performance analysis, improvement plan preparation, implementation of recommendations, network audits and implementation of recommendations, network change management
- Ensure periodic network audits, drive implementation of recommendations for network & service quality improvement, provide implementation support to NOC team and stake holders.
- Ensured and adhere 100% compliance, CEN network and service with Telecom Network Security Compliance Audit.
- Working on Fault trend analysis data & fixing the gaps in the network to achieve the SLA.
- Service fault management with correct RFO/RCA analysis, proper solution, corrective action plan and Implementation.

**Key Result Areas/Accountabilities**
- TOP50 customer performance management
- Enterprise Service Optimization in National FLDS & CEN across circles, maintain and improve KPIs of customer performance against defined benchmark and Continuous improvement plan recommendation and implementation.
- Network audits and network improvement plan preparation and implementation.
- Security Compliance in transmission network as per DOT guidelines & Vodafone Idea security standards.
- Working on Fault trend analysis data & fixing the gaps in the network to achieve the SLA’s

Vendor SLA management, Timely TAC case closure

**Core Competencies, Knowledge, Experience**
- 5-6 Years of Experience in Domain (Telecom/IT/OEM ) with 1-2 experience in handling Large Scale Telecom Network Domain in SDWAN operations
- Thorough knowledge on National and Circle level IP network like National IP Core & Access layer and end to end service assurance and fulfilment.
- Quality Management - KPIs, Benchmarking and Optimization in the SDWAN domain, Service Level SLA, analysis, recommendation and implementation.

Experience in managing multi service & multivendor network.

**Must have technical / professional qualifications**
- BE in Electronics & Telecommunication/IT
- Industry Certification - ITIL/CCNA/ CCNP

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership