Agm - Active Operations

3 days ago

Mumbai, India Vodafone Idea Full time

Job Req ID: 37837- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:
**Role**

Charging Operations - Prepaid Operations

**Job Level/ Designation**

M2 / AGM

**Function / Department**

Technology - Active Operations - Charging Operations

**Location**

Mumbai/Pune

**Job Purpose**

The purpose of the role is to support charging consolidation, operate & manage PAN India IN platforms, Circle Governance of IN Platforms, services & end to end service availability of VIL IN Nodes, Focus on Customer experience and reduction in revenue leakage and Security & Compliance

**Key Result Areas/Accountabilities**
- Responsible for end to end operations of Prepaid Charging Platform and Governance of circle operations.
- Extend expertise/support to circle operations teams in achieving operational excellence & improve performance.
- Responsible for flawless execution of new software release roll out across locations & should handle security/Compliance of IN platforms. Day to day co-ordination with compliance/security teams.
- Responsible for IN outage handling and co-ordination among multi
- geography in event of any major service disturbance PAN India
- Responsible for SLA tracking of OEM and ensuring critical/major tickets closed as per target

**Core Competencies, Knowledge, Experience**
- Sound knowledge of Prepaid Voice/SMS/USSD/Data charging call flow.
- Knowledge of CAMEL & Diameter protocol. Should be able to do analysis on traces/tcpdump.
- Should have prior experience of working in Operations domain and aware about operational processes, Risk,Compliance, Security and Governance
- Should have strong experience in People management (MS partners OEM Partners, cross functional teams, Circle teams etc.)
- Understanding in Cloud technology is plus

**Must have technical / professional qualifications**
- Engineering Graduate with 07 to 12yrs of overall Telecom experience having knowledge of ITIL processes, basic understanding of platform architecture, Protocols and Linux/UNIX OS.
- Any Hardware, networking or Cloud certification is plus

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