Customer Service Coordinator

4 days ago


Uttar Pradesh, India Alliance Recuitment Full time

**We are currently looking for a Customer Service Coordinator to join a highly reputable organisation based in Northamptonshire.**

We are currently looking for a Customer Service Coordinator to join a highly reputable organisation based in Northamptonshire. This is a permanent position, working 37.5 hours per week based on 3 shift patterns (Early Shift - 7.30am-4pm, Mid Shift - 8.30am-5pm or Late Shift - 9.30am-5.15pm). You will also be required to work 1 in 4 Saturdays (8am-12.30pm). Offering a salary of up to £22K dependant on experience.

If you are looking to join a busy team and are a driven individual who has exceptional customer service skills, then this might be the role for you

The role:

- Professionally handle customer queries over the phone
- Work closely with the depots and provide general support
- Chase any overdue debt by sending a letter or text message to the customer before handing over to the legal team
- Collect any overdue accounts whilst complying to the company policies
- Asses customer accounts and adjusting credit limits when necessary
- Investigate any issues in relation to missed items from deliveries
- Liaise regularly with internal teams to ensure any customer or depot issues are resolved

You:

- Ability to work under pressure in a fast paced, busy environment
- Highly organised with the ability to prioritise workload to meet deadlines
- Excellent verbal and written communication
- Outstanding telephone manner
- High level of accuracy and attention to detail
- Previous experience using SAP would be advantageous
- Uses own initiative and has a proactive approach
- Flexible approach to working hours

**Benefits**:

- Up to £22K plus bonus
- Hybrid working (2 days based in the office)
- Subsidised gym membership
- Pension Scheme
- Staff discount
- 25 days holiday plus bank holidays



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