Service Coordinator

2 weeks ago

Jabalpur Madhya Pradesh, India Navin Infrasolutions PVt. Ltd. Full time

Job Description:

- Act as the first point of contact for customers regarding service inquiries, complaints, or breakdown support.
- Schedule and coordinate preventive maintenance, repairs, and inspections for construction equipment.
- Assign service tasks to engineer based on workload and expertise.
- Monitor progress of service jobs to ensure timely completion and customer satisfaction.
- Maintain accurate service logs, equipment history, and warranty records.
- Coordinate with spare parts and logistics teams to ensure availability of required parts.
- Follow up with customers post-service to ensure equipment performance and resolve any concerns.
- Prepare and share daily/weekly/monthly service reports with management.
- Ensure adherence to safety standards and company policies during service operations.
- Support in handling warranty claims and liaise with OEMs/vendors for technical support.
- Assist in training and guiding junior technicians and support staff.

Key Skills & Competencies:

- Strong knowledge of construction equipment (excavators, loaders, compactors, etc.) and their servicing requirements.
- Excellent coordination, planning, and organizational skills.
- Customer service orientation with strong communication abilities.
- Ability to handle multiple tasks under pressure and meet deadlines.
- Familiarity with service management software/ERP systems.
- Problem-solving attitude and decision-making ability.

Qualifications & Experience:

- Diploma/Degree in Mechanical/Electrical Engineering.
- 1-3 years of experience in service coordination within the construction equipment, heavy machinery, or related industry.
- Knowledge of spare parts, warranty processes, and field service management is an advantage.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.72 - ₹14,000.54 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

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