Customer Service Coordinator
17 hours ago
Profile: Customer Service Coordinator
Industry Type : Kitchen Appliances Industry
Experience : Min. 2-5 Years
Salary : 1.80 -2.40 LPA CTC
Qualification : UG/Graduate/PG
**Responsibilities**:
- Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service.
- Ensure timely and efficient delivery of services to customers.
- Communicate with customers to schedule appointments and provide updates on service status.
- Maintain accurate records of service requests, work orders, and customer interactions.
- Identify opportunities for process improvement and implement changes as needed.
- Resolving issues that arise concerning the delivery of our services.
**Job Requirements**:
- Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel.
- Excellent customer service and problem-solving skills.
- High quality organizational skills.
- The ability to work well under deadlines and to multitask.
- Excellent verbal and written communication skills.
**Job Types**: Full-time, Permanent
Pay: ₹180,000.00 - ₹240,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 5 years (preferred)
- Customer service: 2 years (preferred)
Work Location: In person
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