Customer Service Representative

3 days ago

Ghaziabad Uttar Pradesh, India Ingersoll Rand Full time

**Position Objective**:
The position will manage the customer experience in India by handling and supporting all operational transactions within the assigned territory. They will coordinate the order flow activities across departments and geographical locations in order to ensure we meet our commitments to the customer.

**Principal Responsibilities**:

- Provide high level of account management to customers.
- Manage customer orders from placement to invoicing through multiple channels, including E-Mail and websites to ensure 100% customer satisfaction.
- Work with demand management to satisfy customers required delivery dates.
- Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, etc.
- Provide customer support for pre order activities (pricing, availability, quoting, technical specifications).
- Ownership of customer feedback and queries and proactive management of issues through resolution.
- Process customer orders (promise dates, order entry, collaboration with supply chain and operations).
- Ensure that all requested support is provided to meet monthly revenue target.
- Process claims and product returns in line with the Business Unit policies within the service level objectives and initiate corrective actions.
- Coordinate cancellation requests with supplier/customer in order to avoid any discrepancy / excess in inventory.
- Identify improvements by using Lean Principles methodology.
- Liaise with plant to improve delivery dates.
- Respond to technical questions or refer them to appropriate functions.
- Escalate customer issues requiring more complex cross functional resolution to the IR Corrective And Preventive Action System (IR CAPA)
- Represent Ingersoll Rand in a professional and courteous manner to customers to ensure service excellence and customer satisfaction

**Job Scope**:
Management of assigned accounts.

**Knowledge**
- BE / B.Tech.( Mechanical/ Electrical / Electronics / Instrumentation ). Master's degree preferred.
- 3-5 years’ experience in service / customer facing role.

**Key Competencies**
- Experience in a customer facing role **. **previous exposure to the Technical /Industrial organization preferred
- Self-motivated, assertive individual, problem solver and teamwork oriented.
- Understanding of operations and the supply demand flow is beneficial.
- Knowledge of Continuous Improvements tools
- Ability to communicate clearly and effectively using positive language
- Important Qualities - professionalism, decision-making, stress tolerance and time-management skills
- Fluent English is required

  • Inbound Customer Service Representative

    19 hours ago

    Ghaziabad, Uttar Pradesh, India Cognify Digital Private Limited Full time

    We are looking for a customer-oriented service representative CSR will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency - **Responsibilities **_ - Identify and assess customers’ needs to achieve satisfaction - Build sustainable...

  • Customer Service Representative

    1 week ago

    Kaushambi, Ghaziabad, Uttar Pradesh, India Vraksh Management Pvt Ltd Full time

    We are hiring Customer support representative for shaibabad ghaziabad location Immediate joining - Male/Female both can apply - Salary = 10000 to 13000 p.m - Lucrative incentives - Job time = 9am to 6pm - Sunday weekly off - 6 days working Job details 1. Indiamart calls handling for It services, Brand customization product services, drop shipping...

  • Customer Service Representative

    19 hours ago

    Ghaziabad H.O, Ghaziabad, Uttar Pradesh, India JVW Technologies Full time

    **Urgent Hiring for Customer Support Representative - International Voice** - Handle international customer calls to provide exceptional customer service - Handling inbound calls of US process - Resolve customer queries related to products/services offered by the company. - Collaborate with internal teams to resolve complex issues and improve overall...

  • Customer Service Representative

    2 weeks ago

    Noida, Uttar Pradesh, India Abracket Pvt Ltd Full time

    Company: Abracket Pvt Ltd Location: Noida **Job Type**: Full-Timr Job Description: We are seeking a highly motivated and skilled Customer Service Representative with a focus on training and marketing to join our team at Abracket Pvt Ltd. As a Customer Service Representative, you will play a crucial role in maintaining strong relationships with our...

  • Customer Service Representative

    6 days ago

    uttar pradesh, India Sotbella Full time

    Job Title: Customer Service RepresentativeLocation: NoidaDepartment: Customer Experience / Customer ServiceReports To: Customer Support Manager / Operations HeadEmployment Type: Full-TimeAbout Sotbella-Sötbella was born in 2023, with a desire to blend bold fashion with timeless elegance, while staying rooted in inclusivity, individuality and...

  • Customer Service Representative

    19 hours ago

    Noida, Uttar Pradesh, India Soltee by Sulakshana Monga Full time

    **Job Title**: Customer Service Representative **Key Responsibilities**: - **Customer Support and Assistance**: - Provide accurate information about products, orders, shipping, returns, and exchanges. - Assist customers with placing orders, making payments, tracking deliveries, and resolving any order-related issues. - **Issue Resolution and Complaint...

  • Customer Service Representative

    2 weeks ago

    Noida, Uttar Pradesh, India Kareer Hubb Full time

    **Customer Service Representative** Salary upto 50k per month Unlimited incentives Day shifts Location : Noida Pay: ₹24,000.00 - ₹50,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Rotational shift Supplemental Pay: - Joining bonus - Performance bonus - Shift allowance **Language**: - English (required) - Hindi...

  • Customer Service Representative

    2 weeks ago

    Noida, Uttar Pradesh, India Boxlike Solutions Pvt ltd Full time

    Daily Records **Recruitment Plan**Telephone Customer Service Representative Requirements: 1. Must have 3-4 years of customer service experience, including 1-2 years of telephone call experience, and be able to skillfully handle any type of customer complaints in different scenarios 2. Possess excellent thinking ability, be able to proactively think about...

  • Customer Service Representative

    4 days ago

    Ghaziabad, Uttar Pradesh, India FK Sports Full time

    Fresher applicant will also be considered if have the right skills. CUSTOMER SERVICE To provide a seamless experience addressing customers' questions or issues over the E-mails to UK Customers and to efficiently fulfill all the assigned job responsibilities as per the prerequisites. **Job Responsibilities: - ** 1. Raising support tickets to enable...

  • International Customer Service Representative

    19 hours ago

    Fazal Ganj, Kanpur, Uttar Pradesh, India Fincana Solutions Pvt.Ltd Full time

    **Job Description - International Customer Service Representative** **No. of openings - 2** **Location - Fazalganj, Kanpur** We are hiring customer service representatives to manage customer queries and complaints. You will also be asked to do modifications, and escalate complaints across a number of communication channels. To do well in this role you...