Customer Support

3 days ago

Ghaziabad Uttar Pradesh, India Ingersoll Rand Full time

**Position Objective**:
The position will manage the customer experience in India by handling and supporting all operational transactions within the assigned territory. They will coordinate the order flow activities across departments and geographical locations in order to ensure we meet our commitments to the customer.

**Principal Responsibilities**:

- Provide high level of account management to customers.
- Manage customer orders from placement to invoicing through multiple channels, including E-Mail and websites to ensure 100% customer satisfaction.
- Work with demand management to satisfy customers required delivery dates.
- Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, etc.
- Provide customer support for pre order activities (pricing, availability, quoting, technical specifications).
- Ownership of customer feedback and queries and proactive management of issues through resolution.
- Process customer orders (promise dates, order entry, collaboration with supply chain and operations).
- Ensure that all requested support is provided to meet monthly revenue target.
- Process claims and product returns in line with the Business Unit policies within the service level objectives and initiate corrective actions.
- Coordinate cancellation requests with supplier/customer in order to avoid any discrepancy / excess in inventory.
- Identify improvements by using Lean Principles methodology.
- Liaise with plant to improve delivery dates.
- Respond to technical questions or refer them to appropriate functions.
- Escalate customer issues requiring more complex cross functional resolution to the IR Corrective And Preventive Action System (IR CAPA)
- Represent Ingersoll Rand in a professional and courteous manner to customers to ensure service excellence and customer satisfaction

**Job Scope**:
Management of assigned accounts.

**Knowledge**
- BE / B.Tech.( Mechanical/ Electrical / Electronics / Instrumentation ). Master's degree preferred.
- 3-5 years’ experience in service / customer facing role.

**Key Competencies**
- Experience in a customer facing role **. **previous exposure to the Technical /Industrial organization preferred
- Self-motivated, assertive individual, problem solver and teamwork oriented.
- Understanding of operations and the supply demand flow is beneficial.
- Knowledge of Continuous Improvements tools
- Ability to communicate clearly and effectively using positive language
- Important Qualities - professionalism, decision-making, stress tolerance and time-management skills
- Fluent English is required

  • Customer Support Representative

    1 week ago

    Sector-128 Noida, Noida, Uttar Pradesh, India NEET SUPPORT Full time

    **About NEET Support** **Key Responsibilities** - **Issue Resolution**: Resolve customer queries, complaints, and concerns promptly and effectively. - **Follow-ups**: Maintain follow-ups with students and parents to ensure their issues are resolved and they are satisfied with the service. - **Database Management**: Update and maintain accurate records of...

  • International Voice

    4 days ago

    uttar pradesh, India TRDFIN Support Services Pvt Ltd Full time

    We’re Hiring – PUMA Voice Process | Noida (Sector 135)Looking to start or grow your career in an international voice process?Here’s an exciting opportunity with PUMA Voice, one of our premium accounts!Location: Noida, Sector 135Work Mode: On-siteProcess: International Voice (Customer Support)Eligibility Criteria✅ Graduates (Freshers) – Eligible✅...

  • International Voice

    3 days ago

    uttar pradesh, India TRDFIN Support Services Pvt Ltd Full time

    We’re Hiring – PUMA Voice Process | Noida (Sector 135) Looking to start or grow your career in an international voice process? Here’s an exciting opportunity with PUMA Voice, one of our premium accounts! Location: Noida, Sector 135 Work Mode: On-site Process: International Voice (Customer Support) Eligibility Criteria ✅ Graduates (Freshers) –...

  • International Voice

    4 days ago

    uttar pradesh, India TRDFIN Support Services Pvt Ltd Full time

    We’re Hiring – PUMA Voice Process | Noida (Sector 135) Looking to start or grow your career in an international voice process? Here’s an exciting opportunity with PUMA Voice, one of our premium accounts! Location: Noida, Sector 135 Work Mode: On-site Process: International Voice (Customer Support) Eligibility Criteria ✅ Graduates (Freshers) –...

  • Customer Support Executive

    3 weeks ago

    Noida, Uttar Pradesh, India, Ghaziabad TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...

  • Customer Support Associate

    1 week ago

    Ghaziabad, Uttar Pradesh, India TECHMAHINDRA Full time

    **Job Role: - Technical support Associate** Roles And Responsibilities: - **Handle Customer Queries related to Banking.** **Providing Resolution to the Customer.** Company Name: - **Tech Mahindra** **Salary: - 1.8-2.10 LPA** Work from office only ** Rotational week off.** ** 6 days Working** ** Immediate joiner Require only.** ** Training will...

  • Customer Support Associate

    3 days ago

    Ghaziabad, Uttar Pradesh, India TECHMAHINDRA Full time

    **Job Role: - Customer support Associate** Roles And Responsibilities: - **Handle Customer Queries related to E-commerce and Banking.** **Providing Resolution to the Customer.** Company Name: - **Tech Mahindra** ** Freshers are eligible** **Salary: - 1.8 to 3.50 LP** Work from office only ** Rotational week off.** ** 6 days Working** **...

  • Customer Support Representative

    3 days ago

    Ghaziabad, Uttar Pradesh, India JVW Technologies Full time

    Job Title: Customer Service Executive (International Calling) Location: Noida **Requirements**: - Handle inbound and outbound calls from international customers in a professional and courteous manner. - Minimum 1 year of experience in customer service, preferably in an international BPO environment. - Excellent communication skills in English (both verbal...

  • Cse (Customer Support Executive)

    2 weeks ago

    Ghaziabad, Uttar Pradesh, India TECHMAHINDRA Full time

    Company Name: - Tech Mahindra Job Role: - customer support Executive role in premium voice process. *Work From office only. Qualification Required: *Good communication In English language is mandatory. *Rotational Shift and Rotational week off.(24×7) *Immediate Joiner Required Role and Responsibilities: - Have to handle the customer's queries over...

  • Customer Support Executive

    1 week ago

    Ghaziabad District, Uttar Pradesh, India edutinker Full time

    **Requirements and Skills**: Strong working knowledge of the Microsoft Office Suite products **(MS Word and Excel etc.)** - Experience as a Customer Support Specialist or similar CS role - Familiarity with school ERP domain - Experience in using help desk software and remote support tools - Excellent communication and problem-solving skills - Multi-tasking...