Customer Relations Officer
9 hours ago
A customer relations officer (CRO) is responsible for managing and improving customer and sales relationships with a company. They are often the first point of contact for customers and work to ensure customer satisfaction and a positive image for the company. Some responsibilities of a CRO include:
- **Responding to customer inquiries -**CROs respond to customer concerns, questions, and feedback. They may provide information about products or services, solve problems, and provide solutions to issues.
- **Building relationships -**CROs build and maintain positive relationships with customers. They may work to understand and address customer needs and expectations.
- **Analyzing customer data -**CROs may analyze customer data to identify patterns and insights. They can use this information to improve customer relationship management strategies.
- **Collaborating with other departments -**CROs may work with other departments, such as marketing, sales, logistics, and product development, to improve the customer experience.
- **Maintaining records -**CROs may maintain records of customer interactions, transactions, comments, and complaints.
**Skills**:
- Excellent written and oral communication skills
- Problem solving & People management skills
- Strong self-motivation & Great interpersonal skills
**Job Types**: Full-time, Permanent
Pay: ₹23,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Weekend availability
**Experience**:
- total work: 5 years (preferred)
- Customer service: 3 years (preferred)
Work Location: In person
Application Deadline: 10/01/2025
Expected Start Date: 13/01/2025
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