Customer Relations Officer

7 days ago

Vyttila Kochi Kerala, India Xpress Labels Private Limited Full time

A customer relations officer (CRO) is responsible for managing and improving customer and sales relationships with a company. They are often the first point of contact for customers and work to ensure customer satisfaction and a positive image for the company. Some responsibilities of a CRO include:

- **Responding to customer inquiries -**CROs respond to customer concerns, questions, and feedback. They may provide information about products or services, solve problems, and provide solutions to issues.
- **Building relationships -**CROs build and maintain positive relationships with customers. They may work to understand and address customer needs and expectations.
- **Analyzing customer data -**CROs may analyze customer data to identify patterns and insights. They can use this information to improve customer relationship management strategies.
- **Collaborating with other departments -**CROs may work with other departments, such as marketing, sales, logistics, and product development, to improve the customer experience.
- **Maintaining records -**CROs may maintain records of customer interactions, transactions, comments, and complaints.

**Skills**:

- Excellent written and oral communication skills
- Problem solving & People management skills
- Strong self-motivation & Great interpersonal skills

**Job Types**: Full-time, Permanent

Pay: ₹23,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Weekend availability

**Experience**:

- total work: 5 years (preferred)
- Customer service: 3 years (preferred)

Work Location: In person

Application Deadline: 10/01/2025
Expected Start Date: 13/01/2025

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