Customer Relationship Executive

6 days ago

Vyttila Kochi Kerala, India EVM HONDA Full time

**Job Description: Customer Relations Executive (Service) - Two-Wheeler Automobiles**

**Position Title**: Customer Relations Executive

**Department**: Service

**Location**: Kalamassery, Vyttila

**Reports To**: Service Manager

**Job Summary**:
The Customer Relations Executive is responsible for providing exceptional customer service at the two-wheeler automobile service center. This role involves tele calling, managing customer interactions, addressing service inquiries, coordinating with other departments, ensuring customer satisfaction, and promoting service offerings.
- **Customer Interaction**: Greet customers, understand their service needs, and explain processes, costs, and timelines, bookings,
- **Service Coordination**: Work with technicians to ensure timely service completion and manage the service queue efficiently.
- **Complaint Resolution**: Address and resolve customer complaints promptly or escalate to higher authorities if necessary.
- **Documentation**: Maintain records of customer interactions, service details, and handle warranty claims.
- **Customer Retention**: Conduct follow-up calls and gather feedback to ensure customer satisfaction and loyalty.
- **Skills Required**: Strong communication, problem-solving, and time-management skills with basic knowledge of two-wheelers.
- **Experience**: Minimum 1-2 years of customer service experience (preferably in automobiles).
- **Computer Skills**: Proficiency in using computer and Microsoft Office.

Pay: ₹10,000.00 - ₹13,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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