Front office

1 day ago

Vyttila Kochi Kerala, India Xpress Labels Private Limited Full time ₹ 1,92,000 - ₹ 2,40,000 per year

The Front office and Customer Relations Executive is responsible for maintaining positive relationships with clients. This role involves providing exceptional customer service, and ensuring that client needs are met promptly and professionally. The Executive will also act as a key point of contact for customers, addressing inquiries and resolving issues to maximize customer satisfaction and retention.

Customer Relations Responsibilities:

  • Build and maintain strong, long-term relationships with customers.
  • Serve as the primary point of contact for customers, addressing inquiries and providing information about products and services.
  • Resolve customer complaints and issues promptly, ensuring satisfaction.
  • Monitor customer feedback and ensure any concerns are addressed quickly and effectively.
  • Act as a liaison between customers and internal teams, ensuring that customer needs are met.
  • Follow up with clients to ensure satisfaction after product delivery or service implementation.

Administrative Responsibilities:

  • Maintain accurate customer records, including contact details, sales activities, and customer service interactions.
  • Prepare regular sales and customer service reports for management review.
  • Track sales and customer interactions using CRM tools.
  • Assist in developing promotional materials and sales collateral.

Qualifications:

  • Education: Bachelor's degree in Business, Marketing, Communications, or related field.
  • Experience: 2+ years of experience in sales, customer service, or a related field.
  • Skills:
  • Strong communication and interpersonal skills.
  • Ability to build rapport and maintain professional relationships.
  • Excellent problem-solving and conflict resolution skills.
  • Strong organizational and time-management skills.
  • Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
  • Knowledge of market research and sales strategies.

Desired Attributes:

  • Self-motivated, results-driven, and goal-oriented.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Team player with the ability to work independently when required.
  • Positive attitude and eagerness to learn and adapt.

Job Types: Full-time, Permanent

Pay: ₹16, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Experience:

  • total work: 2 years (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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