Front office
9 hours ago
The Front office and Customer Relations Executive is responsible for maintaining positive relationships with clients. This role involves providing exceptional customer service, and ensuring that client needs are met promptly and professionally. The Executive will also act as a key point of contact for customers, addressing inquiries and resolving issues to maximize customer satisfaction and retention.
Customer Relations Responsibilities:
- Build and maintain strong, long-term relationships with customers.
- Serve as the primary point of contact for customers, addressing inquiries and providing information about products and services.
- Resolve customer complaints and issues promptly, ensuring satisfaction.
- Monitor customer feedback and ensure any concerns are addressed quickly and effectively.
- Act as a liaison between customers and internal teams, ensuring that customer needs are met.
- Follow up with clients to ensure satisfaction after product delivery or service implementation.
Administrative Responsibilities:
- Maintain accurate customer records, including contact details, sales activities, and customer service interactions.
- Prepare regular sales and customer service reports for management review.
- Track sales and customer interactions using CRM tools.
- Assist in developing promotional materials and sales collateral.
Qualifications:
- Education: Bachelor's degree in Business, Marketing, Communications, or related field.
- Experience: 2+ years of experience in sales, customer service, or a related field.
- Skills:
- Strong communication and interpersonal skills.
- Ability to build rapport and maintain professional relationships.
- Excellent problem-solving and conflict resolution skills.
- Strong organizational and time-management skills.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Knowledge of market research and sales strategies.
Desired Attributes:
- Self-motivated, results-driven, and goal-oriented.
- Ability to work in a fast-paced environment and meet deadlines.
- Team player with the ability to work independently when required.
- Positive attitude and eagerness to learn and adapt.
Job Types: Full-time, Permanent
Pay: ₹16, ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Experience:
- total work: 2 years (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
-
Front Office Manager
5 days ago
Vyttila, Kochi, Kerala, India hotel jvk park Full time ₹ 3,00,000 - ₹ 30,00,000 per yearReservations & Room ManagementGuest Services ManagementStaff Supervision & TrainingAct as a bridge between front office, housekeeping, maintenance, and other departments.Ensure the front office area maintains high levels of cleanliness and organization.Implement hotel brand standards consistently.Conduct regular audits of front office operations.Monitor room...
-
Front Office Executive
2 days ago
Thrikkakara, Kochi, Kerala, India Spacelance Office Solutions P Ltd Full time**Company Description** Spacelance Office Solutions located in in Kakkanad, Kochi, Kerala, offers flexible office solutions for today's fast-moving business environment. They provide Virtual Offices and Smart Workspace solutions across major Indian cities, offering services like local addresses, telephone numbers, reception support, and assistance with...
-
Front Office Executive Admin
2 weeks ago
Vyttila, Kochi, Kerala, India EIM Full timeLocation: Vyttila, Ernakulam The Front Office Executive cum Admin is responsible for handling front office reception and administration duties, including greeting guests, answering phones, handling company inquiries, and sorting and distributing mail. This role also involves supporting administrative tasks to ensure efficient office operations. Key...
-
Front Office Executive
7 days ago
Vyttila, Kochi, Kerala, India Maijo Moto Maruti Suzuki Full time**Key Responsibilities**: - Greet and welcome customers and visitors with a pleasant and professional attitude. - Manage the **front desk, reception area, and telephone operations**. - Handle **incoming calls, route them to the appropriate department**, and manage messages efficiently. - Maintain **visitor records, appointment logs, and customer inquiry...
-
Front Office
7 days ago
Kochi, Kerala, India AEC Studies Pvt. Ltd. Full timeAs a Front Office staff, you will be responsible for managing the day-to-day operations of the front desk, ensuring a positive experience for students, parents, and staff. You will be the first point of contact for anyone entering the institution and will handle inquiries, provide information, and direct visitors appropriately. This position requires a...
-
Front Office Executive
1 week ago
Kochi, Kerala, India Kancare Assisted Living Solutions Pvt. Ltd Full timeThe Front Office Executive will be responsible for handling receptionist duties, maintaining customer service standards, and ensuring smooth operations at the front office. Qualifications - B. com/ BBA / Diploma in Hospital Administration - Proficiency in Microsoft Office Suite - Interpersonal Skills and Communication - Receptionist Duties and Front Office...
-
Front Office Executive
2 weeks ago
Kochi, Kerala, India UBITTER Full time**Job Summary**: The Front Office Executive is the first point of contact for visitors, clients, and employees. This role involves managing the front desk operations, ensuring professional and efficient handling of all inquiries, maintaining office security protocols, and supporting various administrative tasks to ensure smooth day-to-day office...
-
Front Office Supervisor
2 weeks ago
Kochi, Kerala, India Hotel Luminara Full timeWe are looking for a friendly, professional, and customer-oriented front office manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of receipts. Pay:...
-
Front Office Assistant
2 days ago
Kochi, Kerala, India GITH TIS Full timeName of the post**:Front Office Assistant** Location**:Kothamangalam, Ernakulam** Salary**:Will be fixed after interview** Qualification**:Any graduation** Responsibilities**:Front office handling, Reception duties, office works, book keeping, documentation works etc.** Mode of selection**:Through interview** **Job Types**: Full-time, Permanent Pay:...
-
Front Office Office Admin
7 days ago
Kochi, Kerala, India Muziris Softech Pvt Ltd Full time**Age: 33-38 years** - Experience of minimum two years in **front office management**, office administration etc. - Monitor **office infrastructure maintenance**, identify repair requirements, coordinate with service providers/vendors and get the work done. - Provide **support to accounts team.** - **Assist HR team**in employee management and recruitment. -...