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Cisco Certified Network Associate

3 weeks ago

Okhla Industrial Estate, India CIK Telecom Inc. Full time

Technical Support Representative (Internet Connectivity)

Duties and Tasks/Essential Functions:

- Deliver service and support to end-users using and operating automated call distribution phone software.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
- Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
- Knowledge about DNS, Basic network trouble shooting
- Research required information using available resources;
- Follow standard processes and procedures;
- Offer alternative solutions where appropriate with the objective of retaining customers
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates.

Skill and Knowledge Qualifications:

- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Knowledge of customer service principles and practices;
- Effective listening skills and Multi-tasking capabilities;
- Willingness to co-operate with others and work to the greater good;
- Good communication skills in English

Conditions:

- Should be flexible for rotational night shifts
- Working Days - 5
- Both Ways Cab Facility
- Need to be from the respective hiring zones to avail cab facility
- Internet: Minimum 50 mbps with feasibility of Ethernet Cable.
- System configuration: Minimum 4 GB RAM with intel core processor.
- Head Phone: USB head phone with MIC

Power back up / inverter.

**Free Pick up and drop facility from the respective hiring zones**

**Should be flexible for rotational night shifts**

**Working Days
- 5 days**

**Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.**

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance

Schedule:

- Night shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Okhla, Okhla Industrial Estate - 110020, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

License/Certification:

- CCNA (required)

Shift availability:

- Night Shift (required)

**Speak with the employer**

+91-XXXXXXXXXX