Customer Relation Executive

6 days ago

Kochi Kerala, India Gratis Group of companies Full time

**Job Summary**:
The Customer Care Executive serves as the primary point of contact for customers, providing exceptional service and resolving inquiries or complaints. They ensure customer satisfaction, maintain a positive company image, and contribute to the overall success of the organization by delivering high-quality support.

**Key Responsibilities**:

- **Customer Interaction**:

- Provide accurate information about products, services, or policies.
- Build positive relationships with customers by addressing their needs courteously and professionally.
- **Issue Resolution**:

- Handle customer complaints and resolve issues efficiently and effectively.
- Escalate complex queries or unresolved issues to senior team members or relevant departments.
- Follow up with customers to ensure resolution and satisfaction.
- **Order Processing**:

- Process customer orders, returns, or exchanges accurately.
- Track shipments and update customers on delivery timelines.
- **Data Management**:

- Maintain detailed and accurate customer records in the company’s CRM system.
- Analyze customer feedback and provide actionable insights to management.
- **Team Collaboration**:

- Work closely with other departments (e.g., sales, logistics, technical support) to resolve customer issues.
- Share insights and trends observed during customer interactions to improve service delivery.
- **Adherence to Policies**:

- Comply with company guidelines, policies, and procedures.
- Stay updated on product knowledge and company services.
- **Upselling and Retention**:

- Identify opportunities to upsell or cross-sell products and services.
- Ensure customer retention by providing excellent post-sale support.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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