Front Office Associate

**GSA- Front Office**

**Position Type** Non-Management

**Schedule** Full-Time

**Welcome to our family**

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

**The impact you’ll make**

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

**What you’ll do**
- Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
- Secure payment, verifying and adjusting billing as needed
- Provide guests with room and hotel information, directions, amenities and local interests
- Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Accept and record wake-up calls, delivering to the right department
- Communicate any emergency, lost item or theft to proper security staff and/or authorities
- Keep contingency lists in case of emergency and communicate any necessary messages
- Ensure best possible customer service for clients and assist clients in check-in and check-out process.
- 8. Answer guests’ queries and provide information on room availability and other hotel services.
- Assist sales and marketing department, housekeeping department of hotel providing their required information.
- Manage cashiering process, maintain accounting records and perform efficiently in calculating the total payments.
- Maintain neat and clean front Office and lobby area at all times.
- Greet the guests with smile and deal them with courtesy.
- Monitor overall functions of hotel and ensure the quality assurance standard.
- Coordinate with housekeeping department and ensure the cleanliness of guestrooms.

**Perks you deserve**

We’ll support you in and out of the workplace by offering:

- Team-spirited coworkers
- Encouraging leadership
- Support to live a life of wellbeing and happiness
- Opportunities to serve and give back to the community
- Gift shop items, food and beverage discount
- Recognition programs

**What we’re looking for**
- A warm, people-oriented demeanor
- A team-first attitude
- A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

**Job Types**: Full-time, Fresher, Internship
Contract length: 3 months

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Paid time off

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)