Front Office Associate

2 weeks ago

Pune Maharashtra, India The Altruist Hotels Full time

**Job Title**: Front Office Associate
**Company**: The Altruist Hotels
**Location**: Pune, Maharashtra

**Job Type**: Full-time
**Experience Required**: Minimum 1 year

**Job Summary**:
The Altruist Hotels is looking for a well-presented, professional, and customer-focused **Front Office Associate** to join our front desk team in Pune. If you have at least one year of experience in hotel front office operations and enjoy providing warm, efficient service, we encourage you to apply.

**Key Responsibilities**:

- Greet guests upon arrival and ensure a smooth check-in/check-out process
- Handle reservations, room assignments, and guest inquiries both in-person and over the phone
- Maintain accurate guest records and process payments using the PMS
- Coordinate with housekeeping and other departments to ensure guest satisfaction
- Manage guest complaints or concerns promptly and professionally
- Uphold the hotel's standards of service and professionalism at all times

**Qualifications & Skills**:

- Minimum of 1 year experience in front office or guest service role in hospitality
- Proficiency in hotel software/PMS (e.g., IDS, Opera, or similar)
- Excellent communication and interpersonal skills
- Professional grooming and a pleasant demeanor
- Ability to multitask and remain calm under pressure
- Willingness to work in shifts, including weekends and holidays

**Benefits**:

- Competitive salary
- Staff meals
- Career development and training opportunities
- Supportive and team-oriented work culture

**Join The Altruist Hotels in Pune** and be the welcoming face that creates memorable guest experiences every day.

Thanks

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Work Location: In person

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