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Front Office Associate

2 weeks ago

Pune, Maharashtra, India Monarch Group of Hotels Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Company Description

At Monarch Group of Hotels, we embrace all aspects of hospitality, from resorts and homestays to restaurants, banquets, and innovative hospitality software. Our commitment to excellence sets us apart, especially with corporate clients who value seamless, hassle-free stays. We strive to provide home-like comfort with amenities such as a spa, travel desk, and diverse dining options. Our goal is to ensure every guest enjoys not just accommodation, but a memorable and relaxing retreat, truly making their stay a home away from home.

Role Description

This is a full-time, on-site role for a Front Office Associate located in Pune. The Front Office Associate will be responsible for greeting and assisting guests at the front desk, handling check-ins and check-outs, managing phone calls, and providing exceptional customer service. The role also includes maintaining guest records, addressing guest inquiries, and ensuring a pleasant stay for all visitors.

Qualifications

  • Phone Etiquette and Receptionist Duties
  • Customer Service and Communication skills
  • Experience in handling check-ins and guest inquiries
  • Ability to work effectively in a team and independently
  • Proficiency in using front desk software and Microsoft Office
  • Excellent organizational and multitasking abilities
  • Prior experience in the hospitality industry is an advantage
  • Diploma or degree in Hospitality Management or related field